DOCUMENT:Q246903 30-MAY-2002 [homegame] TITLE :Zone Err Msg: An Incomplete Zone Install Was Detected PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbsetup igz kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to a game room or lobby on the Zone, you may receive the following error message: An incomplete Zone installation was detected. CAUSE ===== This behavior can occur if Zone.com software is not installed properly. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Remove and then Reinstall the Heartbeat ActiveX Control ------------------------------------------------------- For additional information about how to remove and then reinstall the Heartbeat ActiveX control, click the article number below to view the article in the Microsoft Knowledge Base: Q225041 Zone: How to Remove the Heartbeat ActiveX Control After removing the ActiveX Control, visit the following Zone.com Web site to reinstall the Zone software: http://zone.msn.com/services/install.asp If the issue continues to occur, proceed to the next method. Remove and then Reinstall the Zone Software ------------------------------------------- To remove and then reinstall the Zone software: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click MSN Gaming Zone, and then click Add/Remove. 4. Follow the instructions on the screen to remove the Zone software. 5. Visit the following Zone.com Web site to reinstall the Zone software: http://zone.msn.com/services/install.asp For additional information about how to remove and reinstall the Zone software, click the article number below to view the article in the Microsoft Knowledge Base: Q186161 Zone: How to Remove and Reinstall the Zone Software Additional query words: msgame igz msngz installs ====================================================================== Keywords : kberrmsg kbsetup igz kbimu msgame Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.