DOCUMENT:Q247732 06-AUG-2002 [homegame] TITLE :Age of Empires II: Game Slows Down or Becomes Choppy PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kbenv kbui aoe kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== While you play a random map game or a scenario in a campaign in Microsoft Age of Empires II: The Age of Kings, the game may slow down or become extremely choppy after you play for a few minutes. RESOLUTION ========== To resolve this issue, install the latest update for Age of Empires II: Age of Kings. The latest update, Microsoft Age of Empires II: The Age of Kings 2.0a Update, includes performance enhancements that are designed to make the game run faster. To download the Age of Kings 2.0a Update, visit the following Microsoft Web site: http://www.microsoft.com/games/age2/downloads.htm If the issue continues to occur: 1. Quit all programs that are running on your computer. 2. Click Start, point to Settings, and then click Control Panel. 3. Double-click Add/Remove Programs. 4. On the Install/Uninstall tab, click Microsoft Age of Empires II, and then click Add/Remove. 5. Follow the instructions on the screen to remove Age of Empires II. 6. Empty the Temp folder. To do this, use the appropriate method for your version of Microsoft Windows. Microsoft Windows 95: a. Click Start, point to Programs, and then click MS-DOS Prompt. b. At the command prompt, type "set" (without the quotation marks), and then press ENTER. c. Note the path on the "TEMP=" line. By default, the path on the "TEMP=" line points to the following folder :\Windows\Temp where is the drive letter of the hard disk on which Windows 95 is installed. d. At the command prompt, type the following lines, pressing ENTER after you type each line : cd \ where is the drive letter from the path you noted on the "TEMP=" line, and is the path you noted on the "TEMP=" line. e. If the Temp folder exists, proceed to the next step. If the Temp folder does not exist, type the following lines at the command prompt, pressing ENTER after you type each line: md \ cd \ where is the path you noted on the "TEMP=" line. f. At the command prompt, type "del *.tmp" (without the quotation marks), and then press ENTER. If you are prompted to confirm the file deletion, press Y. g. At the command prompt, type "exit" (without the quotation marks), and then press ENTER. Microsoft Windows 98: a. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Cleanup. b. In the Drives box, click the hard disk on which Windows 98 is installed, and then click OK. c. In the "Files to delete" box, click to select the "Temporary files" check box. NOTE: Click to clear the check boxes for files that you do not want to delete. d. Click OK, and then click Yes. 7. Click Start, point to Programs, point to Accessories, point to System Tools, and then click ScanDisk. 8. In the "Select the drive(s) you want to check for errors" box, click (C:), where is the volume name of the hard disk. If multiple hard disks are installed in your computer, press and hold down the SHIFT key as you click to highlight all hard disks in the list. 9. Click to select the "Automatically fix errors" check box. 10. Click Standard, and then click Start. 11. When ScanDisk is finished, click Close. 12. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Defragmenter. 13. In the "Which drive do you want to defragment?" box, click Drive C, and then click OK. Repeat this step for all other hard disks in the list. 14. Reinstall Age of Empires II. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Age of Empires II: The Age of Kings, version 2.0. Additional query words: 2.00 msgame aok aoe aoe2 aoeii hang lock freeze drag ====================================================================== Keywords : kbenv kbui aoe kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings Version : WINDOWS:2.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.