DOCUMENT:Q247946 12-JUN-2001 [homegame] TITLE :AoE II: Quits Unexpectedly After Playing Opening Movie PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:2.0; : OPER/SYS: KEYWORDS:kb3rdparty kberrmsg aoe kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 - Microsoft Age of Empires II Expansion: The Conquerors ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Microsoft Age of Empires II: The Age of Kings, the program may quit unexpectedly after playing the opening movie. CAUSE ===== This behavior can occur if Artisoft i.Share is installed on your computer. RESOLUTION ========== To resolve this issue, disable the Artisoft i.Share client: 1. Right-click the i.Share icon on the taskbar. 2. Click Disable i.Share Client If the issue continues to occur, remove Artisoft i.Share from your computer: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click i.Share, and then click Add/Remove. 4. When you are prompted to remove i.Share, click Yes. 5. When you are prompted to restart your computer, do so. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 2.00 msgame aoe2 aok crash film clip ====================================================================== Keywords : kb3rdparty kberrmsg aoe kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings Version : WINDOWS:2.0; : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.