DOCUMENT:Q250990  30-MAY-2002  [homegame]
TITLE   :Zone Err Msg: Game Failed to Launch
PRODUCT :Microsoft Home Games
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg igz kbimu msgamekbfaq

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The information in this article applies to:

 - Microsoft Zone.com 
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SYMPTOMS
========

When you attempt to join a retail game on the Zone, you may receive the
following error message:

   Game failed to launch. Click OK to stay, or Cancel to return to the lobby.

In addition, when you attempt to host a retail game, other players may be unable
to connect to your game.

CAUSE
=====

This behavior can occur if any of the following conditions are true:

 - You connect to the Internet through a proxy server or firewall.

 - Your are experiencing high Internet latency.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented.

Configure the Proxy Server or Firewall
--------------------------------------

For additional information about how to configure a proxy server or firewall for
use with Zone.com, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q240429 DirectX: Ports Required to Play on a Network

If the issue continues to occur, proceed to the next method.

Reduce Your Internet Latency
----------------------------

For additional information about how to reduce your Internet latency, click the
article number below to view the article in the Microsoft Knowledge Base:

   Q232392 Zone: High Latency in Game Lobbies or When Playing Games

Additional query words: msgame igz msngz

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Keywords          : kberrmsg igz kbimu msgame kbfaq
Technology        : kbGamesSearch kbMSNSearch kbZone
Version           : :
Issue type        : kbprb

=============================================================================

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PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
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OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.