DOCUMENT:Q253163 06-AUG-2002 [homegame] TITLE :Games: Screen Turns Black, Program Stops Responding, or Err Msg PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kb3rdparty kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 - Microsoft Golf 1999 Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Microsoft Age of Empires II: The Age of Kings or Microsoft Golf 1999 Edition, you may experience any of the following symptoms: - The screen may turn black after the opening movie is played. - The program may stop responding (hang) when the startup screen is displayed. - You may receive the following error message caused an invalid page fault in module win5fcl.dll. where is the name of the executable file for the game. CAUSE ===== This behavior can occur if FamilyConnect Internet filtering software is installed on the computer. RESOLUTION ========== To resolve this issue, remove the FamilyConnect filtering software: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click FamilyConnect Filtering, and then click Add/Remove. You are prompted to dial a toll-free telephone number to obtain a special password to remove the filtering program and cancel your account. MORE INFORMATION ================ The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: 2.00 msgame aok aoeii aoe2 hangs crash freeze lock family connect ipf gpf ====================================================================== Keywords : kb3rdparty kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbGolf99 kbGolfSearch kbAOESearch kbAOE2Kings Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.