DOCUMENT:Q258591 21-JUN-2000 [homegame] TITLE :Baseball 2001: How to Troubleshoot Video Problems PRODUCT :Microsoft Home Games PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbdisplay kbtshoot kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Baseball 2001 ------------------------------------------------------------------------------- SUMMARY ======= This article describes how to troubleshoot common video problems in Microsoft Baseball 2001. MORE INFORMATION ================ To troubleshoot video problems in Baseball 2001, restart the computer, and then use the following methods in the order in which they are presented. Refresh the Game Graphics in Baseball 2001 ------------------------------------------ If some game graphics are missing, press CTRL+F5 to refresh the game screen. NOTE: The screen refresh may take several seconds to complete. If the issue continues to occur, proceed to the next method. Change the Screen Resolution in Baseball 2001 --------------------------------------------- To change the screen resolution in Baseball 2001: 1. On the Home Plate screen, click Options. 2. Click the Graphics tab. 3. Under Available Resolutions, click a different screen resoution setting, and then click OK. If the issue continues to occur, proceed to the next method. Turn MIP Mapping On or Off -------------------------- To turn MIP Mapping on or off: 1. On the Home Plate screen, click Options. 2. Click the Graphics tab. 3. If the MIP Mapping setting is On, click to change the MIP Mapping setting to Off. If the MIP Mapping setting is Off, click to change the MIP Mapping setting to On. 4. Click OK. If the issue continues to occur, proceed to the next method. Obtain and Install the Latest Version of Your Video Driver ---------------------------------------------------------- Contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z To determine the manufacturer and the model of the video adapter that is installed in your computer: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Device Manager tab. 4. Click the plus sign (+) next to "Display adapters" to expand the branch. 5. Under the "Display Adapters" branch, note the manufacturer and the model of your video adapter, and then click OK. 6. Close Control Panel. If the issue continues to occur, proceed to the next method. Disable 3D Hardware Acceleration in Baseball 2001 ------------------------------------------------- To disable 3D hardware acceleration in Baseball 2001: 1. On the Home Plate screen, click Options. 2. Click the Graphics tab. 3. Under Mode, click to select Software, and then click OK. If the issue continues to occur, proceed to the next method. Reduce Graphics Hardware Acceleration in Microsoft Windows ---------------------------------------------------------- To reduce graphics hardware acceleration in Windows: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then click Graphics. 4. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting). 5. Click OK, and then click Close. 6. When you are prompted to restart the computer, click Yes. NOTE: If you encounter any problems after you reduce graphics hardware acceleration, follow these steps to restore graphics hardware acceleration to the original setting: a. Restart Windows in Safe mode. To do this, follow the appropriate steps for your operating system. Microsoft Windows 98: Restart your computer, press and hold down the CTRL key when your computer completes the Power On Self Test (POST), and then select Safe Mode on the Startup menu. Microsoft Windows 95: Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode on the Startup menu. b. When Windows starts in Safe mode, click OK. c. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration slider back to its original position. Additional query words: 1.00 msgame bball bb2001 base ball ====================================================================== Keywords : kbdisplay kbtshoot kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbBaseballSearch Version : WINDOWS: Issue type : kbhowto ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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