DOCUMENT:Q259445  12-NOV-2001  [homegame]
TITLE   :Allegiance Err Msg: Your Connection to the Game Server Was Lost
PRODUCT :Microsoft Home Games
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kberrmsg kbnetwork kbimu msgame

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The information in this article applies to:

 - Microsoft Allegiance, version 1.0 
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SYMPTOMS
========

When you play Microsoft Allegiance, you may receive one of the following error
messages:

    - Your connection to the game server was lost.
   Reason: guaranteed message couldn't be delivered.

    - Your connection to the game server was lost.
   Reason: Pings aren't coming back.

CAUSE
=====

This behavior can occur if any of the following conditions are true:

 - You connect to the Allegiance game server through a proxy server or firewall.

 - You connect to the Allegiance game server by using Microsoft Windows 98
   Internet Connection Sharing (ICS) or Network Address Translation (NAT).

 - You are experiencing high Internet latency.

 - The Allegiance game server has lost its connection to the Internet.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented. If the issue continues to occur, proceed to the next method.

Install the Latest Version of DirectX
-------------------------------------

To download and install the latest version of DirectX, visit the following
Microsoft Web site:

   http://www.microsoft.com/directx/homeuser/downloads/default.asp

Configure the Proxy Server or Firewall
--------------------------------------

For additional information about how to configure a proxy server or firewall for
use with Allegiance, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q240429 DirectX: Ports Required to Play on a Network

Use a Direct Internet Connection
--------------------------------

If you connect to the Allegiance game server by using Windows 98 ICS or other
forms of NAT, connect directly to the Internet instead. Allegiance is not
compatible with Windows 98 ICS and some other forms of NAT.

Reduce Your Internet Latency
----------------------------

For additional information about how to reduce your Internet latency, click the
article number below to view the article in the Microsoft Knowledge Base:

   Q232392 Zone.com: High Latency in Game Lobbies or When Playing Games

Select a Different Allegiance Game Server
-----------------------------------------

If the game server on which you are playing loses its connection to the Internet,
click the Allegiance Zone button near the bottom of the Allegiance game screen,
click Games List, and then click a different Allegiance game server.

If you are playing a free game, click the Free Games button near the bottom of
the Allegiance game screen, click Games List, and then click a different
Allegiance game server.

NOTE: If you are playing a LAN game, click the LAN Games button near the bottom
of the Allegiance game screen, and then click a different Allegiance game
server.

Additional query words: 1.00 msgame igz msngz

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Keywords          : kberrmsg kbnetwork kbimu msgame 
Technology        : _IKkbbogus kbGamesSearch kbAllegianceSearch kbAllegiance
Version           : :1.0
Issue type        : kbprb

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