DOCUMENT:Q260146  12-NOV-2001  [homegame]
TITLE   :Video Adapter Is Not Detected on a Windows 2000-Based Computer
PRODUCT :Microsoft Home Games
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbdisplay kbenv kbimu msgame

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The information in this article applies to:

 - Microsoft StarLancer, version 1.0 
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SYMPTOMS
========

When you install Microsoft StarLancer on a Microsoft Windows 2000-based
computer, StarLancer may not detect your video adapter. As a result, 3D Render
Mode is configured to use the Software Renderer when you play the game.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - You installed StarLancer on the Windows 2000-based computer before you
   installed the Windows 2000 Compatibility Update.

 - The video adapter installed in your computer is based on the nVIDIA chip set.

 - The video driver for your video adapter is outdated.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented.

 - Uninstall StarLancer.

 - Download and install the Windows 2000 Compatibility Update.

 - Obtain and install the latest version of the video driver for your video
   adapter.

 - Reinstall StarLancer.

MORE INFORMATION
================

For information about how to download and install the Windows 2000 Compatibility
Update, click the article number below to view the article in the Microsoft
Knowledge Base:

   Q259833 StarLancer: How to Install on a Windows 2000-Based Computer

To obtain and install the latest version of the video driver for your video
adapter, contact your hardware manufacturer.

For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 1.00 msgame star lancer win2k

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Keywords          : kbdisplay kbenv kbimu msgame 
Technology        : _IKkbbogus kbGamesSearch kbStarlancerSearch kbStarlancer
Version           : :1.0
Issue type        : kbprb

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Copyright Microsoft Corporation 2001.