DOCUMENT:Q260852  06-AUG-2002  [homegame]
TITLE   :StarLancer: Error Message When You Quit Game in Windows 2000
PRODUCT :Microsoft Home Games
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbdisplay kbenv kberrmsg kbimu msgame

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The information in this article applies to:

 - Microsoft StarLancer, version 1.0 
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SYMPTOMS
========

When you quit Microsoft StarLancer on a Microsoft Windows 2000-based computer,
you may receive an error message.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - A video adapter based on the nVIDIA RIVA TNT2 chip set is installed in the
   computer.

 - You did not install the Windows 2000 Compatibility Update before you
   installed StarLancer.

RESOLUTION
==========

To resolve this issue, uninstall StarLancer, install the Windows 2000
Compatibility Update, and then reinstall StarLancer.

To uninstall StarLancer:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Starlancer, and then click Add/Remove.

4. Click Uninstall, and then click OK.

5. Click OK.

To install the Windows 2000 Compatibility Update:

1. Log on to the computer as an Administrator.

2. Click Start, and then click Windows Update.

3. On the Microsoft Windows Update Web page, click the Product Updates Web link.

4. Under Recommended Updates, click to select the Windows 2000 Compatibility
   Updates check box.

5. Click Download.

6. Click Start Download.

7. When you are prompted to accept the Supplemental End User License Agreement,
   click Yes.

8. When you are prompted to restart the computer, click Yes.

To reinstall StarLancer:

1. Log on to the computer as an Administrator.

2. Insert the StarLancer CD-1 CD-ROM into the CD-ROM drive.

   If StarLancer Setup does not start automatically:

   a. Click Start, and then click Run.

   b. In the Open box, type the following line, and then click OK

   <cd-rom>:\setup.exe

      where <cd-rom> is the drive letter of the CD-ROM drive.

3. Follow the instructions on the screen to install StarLancer.

If the issue continues to occur, contact your hardware manufacturer to inquire
about how to obtain and install the latest version of the video driver for your
video adapter.

To view a page that contains Web links to the manufacturers of nVIDIA RIVA
TNT2-based video adapters, go to the following nVIDIA Web site:

   http://www.nvidia.com

MORE INFORMATION
================

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: 1.00 msgame star lancer win2k drwatson dr watson debug assert

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Keywords          : kbdisplay kbenv kberrmsg kbimu msgame 
Technology        : _IKkbbogus kbGamesSearch kbStarlancerSearch kbStarlancer
Version           : :1.0
Issue type        : kbprb

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