DOCUMENT:Q268706 12-NOV-2001 [homegame] TITLE :AOE II Expansion: Game Quits with 3DLabs Oxygen VX1-Based Video PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II Expansion: The Conquerors, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Microsoft Age of Empires II Expansion: The Conquerors, the game may quit unexpectedly after the first splash screen is displayed. CAUSE ===== This behavior can occur if both of the following conditions are true: - A video adapter based on the 3DLabs Oxygen VX1 chip set is installed in your computer. - You updated to use the latest video driver for your video adapter. RESOLUTION ========== To resolve the issue, uninstall the latest 3DLabs video driver, and then reinstall the video driver that was included with your video adapter or your computer. For additional information about the 3DLabs video drivers, please visit the following 3DLabs Web site: http://www.3dlabs.com The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 1.00 aoe aoe2 aoeii aok msgame launch ====================================================================== Keywords : kb3rdparty kbhw kbimu kbHardware Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbAOESearch kbAOE2ExpConquerors Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.