DOCUMENT:Q272664 22-OCT-2000 [homegame] TITLE :Golf 2001 & Links LS: Cannot Start or Game Quits Unexpectedly PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:; : OPER/SYS: KEYWORDS:kbdisplay kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Links LS 1999 Edition - Microsoft Golf 2001 Edition - Microsoft Links LS 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start one of the games listed at the beginning of this article, the game may not start, or the game may quit unexpectedly. CAUSE ===== This behavior can occur if the following conditions are true: - A video adapter based on one of the following chip sets is installed in your computer: - nVIDIA TNT2 Ultra - 3Dfx Voodoo 3 - The video driver for your video adapter is outdated. - Your video adapter is configured to use a True Color (32-bit) color palette with a screen resolution of 1600 by 1200 pixels or higher. RESOLUTION ========== To resolve this issue, contact the manufacturer of your video adapter to inquire about how to obtain and install the latest version of the video driver for your video adapter. For information about how to contact the manufacturer of your video adapter, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z If the issue continues to occur, download and install the latest version of the reference driver for your video adapter from the appropriate Web site for your video chip set manufacturer. nVIDIA TNT2 Ultra: http://www.nvidia.com 3Dfx Voodoo3: http://www.3dfx.com NOTE: When you install the reference driver for your video adapter, some of the features of your video adapter may not work as expected. MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: msgame msgolf golf2001 ls2000 ls99 linksls crash quits ====================================================================== Keywords : kbdisplay kbimu msgame Technology : kbHomeProdSearch kbLinkGolfSearch kbGamesSearch kbGolfSearch Version : WINDOWS:; : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.