DOCUMENT:Q273828 12-JUN-2001 [homegame] TITLE :Midtown Madness 2: Sounds in the Game Are Not Played PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kbsound kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Midtown Madness 2, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you play Microsoft Midtown Madness 2, you may experience one or more of the following symptoms: - Sounds may not be played. - Sounds may play quietly. - Sounds may play incorrectly. CAUSE ===== This behavior can occur if any of the following conditions is true: - The sound driver for your sound card is outdated. - Your sound card does not support the necessary hardware features that you need to play sounds in the game. - The game is not configured properly to play sounds. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Check Speakers and Volume ------------------------- Make sure that you plug in your speakers securely and turn up the volume in Microsoft Windows. Turn Up the Sound Volume in the Game ------------------------------------ To turn up the sound volume in the game: 1. Start Midtown Madness 2. 2. On the main start screen, click Options. 3. Click Audio. 4. Click to select the Sound FX, Play Commentary, Play Music, and City Sounds check boxes. NOTE: If you experience issues in the game after you enable any of these audio features, your sound card may not support that audio feature. You can turn off the audio feature or use the methods in this article to attempt to resolve the issue. 5. Make sure that you move the Sound FX Volume and the Music/City Volume sliders to full. 6. Click Done. 7. Click Back. Configure the Sound Quality Settings in the Game ------------------------------------------------ To configure the sound quality settings in the game: 1. Start Midtown Madness 2. 2. On the main start screen, click Options. 3. Click Audio. 4. In the Stereo FX box, click Mono. 5. In the Sound Quality box, click Low. 6. Click Done. 7. Click Back. Change the Audio Device ----------------------- To change the audio device: 1. Start Midtown Madness 2. 2. On the main start screen, click Options. 3. Click Audio. 4. In the Device box, click Primary Sound Driver. If this setting is already selected, try any other setting that is available. 5. Click Done. 6. Click Back. Update Your Sound Card Driver ----------------------------- To update your sound card driver, contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card. For information about how to contact the manufacturer of your sound card, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Turn Off Hardware Sound Acceleration ------------------------------------ To turn off hardware sound acceleration: 1. Click Start, and then click Run. 2. In the Open box, type "dxdiag" (without the quotation marks), and then click OK. 3. Click the Sound tab. 4. Under DirectX Features, move the Hardware Sound Acceleration Level slider all the way to the left (the "No acceleration" setting). 5. Click Exit. MORE INFORMATION ================ For additional information about how to improve performance in Midtown Madness 2, click the article number below to view the article in the Microsoft Knowledge Base: Q273739 Midtown Madness 2: How to Improve Game Performance For additional information about how to troubleshoot sound related issues in Microsoft Games, click the article number below to view the article in the Microsoft Knowledge Base: Q263047 Games: How to Troubleshoot Sound Related Issues Additional query words: 2.00 msgame mm2 midmad ====================================================================== Keywords : kbenv kbsound kbimu Technology : kbHomeProdSearch kbGamesSearch kbMidtownMadSearch kbMidtownMadness2 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.