DOCUMENT:Q274007 06-AUG-2002 [homegame] TITLE :Asheron's Call Error Message: Corrupt or Missing Data... PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 - Microsoft Asheron's Call: Dark Majesty, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are in the Asheron's Call portal, you may receive the following error message: Corrupt or missing data (region information). Exiting... CAUSE ===== This behavior can occur if one or more files in the Asheron's Call folder are damaged. RESOLUTION ========== To resolve this issue: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click Microsoft Asheron's Call, and then click Add/Remove. 4. Follow the instructions on the screen to uninstall Asheron's Call. 5. Insert the Asheron's Call CD-ROM into the CD-ROM drive. If Asheron's Call Setup does not start automatically: a. Click Start, and then click Run. b. In the Open box, type the following line, and then click OK :\setup.exe where is the drive letter of the CD-ROM drive. 6. Follow the instructions on the screen to install Asheron's Call. 7. When you start Asheron's Call again the program will be automatically updated to the current version. It is recommended that you update Asheron's Call with the Game Download Patch prior to starting the program. Installing the patch will update the program as much as possible, resulting in a much quicker automatic update. The patch is available for download and install at: http://zone.msn.com/asheronscall/downloads.asp For the best results, it is recommended that you download the Game Download Patch only if you have a high-speed Internet connection (DSL, cable modem, or T1) Additional query words: 1.00 msgame msngz igz ashcall asherons ====================================================================== Keywords : kberrmsg kbimu msgame Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.