DOCUMENT:Q154108  02-APR-1999  [exchange]
TITLE   :XADM: Dead Letter Functionality with Exchange Server 4.0
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbusage

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

Dead Letter functionality is not included with Exchange server 4.0. This existed
on the release candidate builds but it was removed from the final product. A
server that has been upgraded through the release builds can exhibit some
problems when sending mail to invalid addresses. For example, when sending a
message to an invalid MS Mail address chosen from the personal address book, the
message may be sent to the Administrator's Mailbox defined in the MS Mail
Connector Properties. The sender does not receive a Non-Delivery Report
indicating address unknown. The recipient does not receive the message.

CAUSE
=====

This occurs if the Exchange Server has been upgraded from Release Candidate 1 to
Release Candidate 2 to Exchange 4.0. In Release Candidate 1, an Object Attribute
called DOMAIN-DEF-ALT-RECIP was used to define a Dead Letter recipient. This
attribute was deleted from Release Candidate 2; however, the upgrading process
may not have deleted this attribute.

RESOLUTION
==========

1. Launch the Exchange Administrator in raw mode by adding a forward slash and
   an r (/r) to the end of the command line.

2. Highlight the Configuration Object and select MTA Site Configuration.

3. On the File menu, select Raw Properties.

4. Locate the attribute DOMAIN-DEF-ALT-RECIP and delete the entry in the Edit
   Value field.

5. Press the Set button and click OK to exit the Raw Properties.

6. Using the Services tool in Control Panel, stop and restart the Microsoft
   Exchange Message Transfer Agent service.

MORE INFORMATION
================

The Dead Letter recipient functionality provided a recipient for messages that
could not be delivered to the intended recipient. This functionality was deleted
in the Release Candidate 2.

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q152446 Dead Letter Recipient Button is Missing

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.