DOCUMENT:Q297029 07-MAY-2002 [homegame] TITLE :Games: Black Screen Displayed or Msg: "mmsystem006..." PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 - Microsoft Age of Empires, Gold Edition - Microsoft Flight Simulator 98 - Microsoft Flight Simulator 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Microsoft Age of Empires II: The Age of Kings, the program's "Loading" screen appears, after which the screen may turn black, and then the Microsoft Windows desktop appears. The pre-game cinematic sequence is not displayed as expected, and you are unable to start the game. When starting either version of Flight Simulator listed above, you may see the following message: mmsystem006: There are no drivers installed on your system. CAUSE ===== This behavior can occur when the Msvideo.dll Windows system file is missing or corrupted. RESOLUTION ========== To resolve this issue, replace the Msvideo.dll file with a new copy from the Microsoft Windows CD-ROM. To do this, follow these steps: NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. 1. Use a Windows startup disk to restart the computer to a command prompt. 2. At the command prompt, type "C:" (without the quotation marks), and then press ENTER. NOTE: If Windows is not installed on drive C, substitute the correct drive letter. 3. Type "Rename C:\Windows\System\Msvideo.dll Msvideo.old" (without the quotation marks), and then press ENTER. 4. Extract a new copy of the Msvideo.dll file to the Windows\System folder. For additional information about how to use the Extract tool, click the article number below to view the article in the Microsoft Knowledge Base: Q129605 How to Extract Original Compressed Windows Files 5. Remove the startup disk and restart the computer. 6. Remove the Motion Video device. To do this, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. In Control Panel, double-click "Sounds and Multimedia". c. On the Devices tab (Advanced tab in Microsoft Windows 95), expand Media Control Devices. d. Right-click "Motion Video Device (Media Control)", and then click Properties on the shortcut menu that appears. e. In the "Motion Video Device (Media Control) Properties" dialog box, click Remove, click Yes on the Remove message that appears, and then click OK twice. 7. Reinstall the Motion Video device. To do this, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. In Control Panel, double-click Add New Hardware. c. In the Add New Hardware Wizard, click Next twice. d. Under "Do you want Windows to search for your new hardware?", click "No, I want to select the hardware from a list", and then click Next. e. In the "Hardware types" list, click "Sound, video and game controllers", and then click Next. f. Under Manufacturers, click Microsoft MCI, click "Motion Video Device (Media Control)" under Models, and then click Next. g. Click Finish, and then click Yes when prompted to restart the computer. 8. Enable the Motion Video device. To do this, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. In Control Panel, double-click "Sounds and Multimedia". c. On the Devices tab (Advanced tab in Windows 95), expand Media Control Devices. d. Right-click "Motion Video Device (Media Control)", and then click Properties on the shortcut menu that appears. e. In the "Motion Video Device (Media Control) Properties" dialog box, click "Use this Media Control device", click Apply, and then click OK twice. 9. Restart the computer. REFERENCES ========== For additional information about issues related to the Motion Video device, click the article number below to view the article in the Microsoft Knowledge Base: Q147422 Multimedia Err Msg: Not Enough Memory to Start Program Additional query words: msgame AOE AOEII FS98 FS2000 FLTSIM quit quits drops drop ====================================================================== Keywords : kbimu Technology : kbHomeProdSearch kbGamesSearch kbFlightSimSearch kbAOESearch kbAOE2Kings kbFlightSim2000 kbFlightSim98 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.