DOCUMENT:Q313943 10-MAY-2002 [homegame] TITLE :Asheron's Call: You Cannot See the Dungeons or Monsters PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you go through a portal to a dungeon, the dungeon may not appear in the View window. -or- When you play Microsoft Asheron's Call, you may be attacked by a monster that you cannot see. CAUSE ===== This issue can occur if the Cell.dat file is corrupted. RESOLUTION ========== To resolve this issue, use one or both of the following methods. Method 1: Replace the Cell.dat File ----------------------------------- To replace the Cell.dat file, follow these steps: 1. Insert the Asheron's Call CD while you press and hold down the SHIFT key (to prevent the Setup program from starting). 2. Click Start, point to Find, and then click "Files or Folders". 3. In the Namedbox, type "Cell.dat" (without the quotation marks). 4. In the Look in box, click My Computer. 5. Click Find Now. Windows should find at least two copies of the file: one on the Asheron's Call CD, and a second copy in the Asheron's Call folder on the hard disk. Note the location of the Asheron's Call folder on the hard disk. 6. Right-click the Cell.dat file on the Asheron's Call CD, and then click copy. 7. Start Windows Explorer, and then open the Asheron's Call folder on the hard disk (as noted in step 5). 8. On the Edit menu, click Paste. When you are prompted to replace an existing file, click Yes. 9. Right-click the Cell.dat file, and then click Properties. 10. Clear the Read-only attribute, and then click OK. Method 2: Install the Asheron's Call Patch ------------------------------------------ If Method 1 does not resolve the issue, install the Asheron's Call Download patch. If you already have installed the patch, try installing the latest version of the patch. To obtain the Asheron's Call Download patch, see the following Microsoft Web site: http://zone.msn.com/asheronscall/downloads.asp Additional query words: msgame ====================================================================== Keywords : kbimu Technology : kbHomeProdSearch kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.