DOCUMENT:Q314507 07-MAY-2002 [homegame] TITLE :FS2002: Err Msg: System Is Not Able to Use Hardware Acceleration PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Flight Simulator 2002 Professional Edition - Microsoft Flight Simulator 2002 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Microsoft Flight Simulator, you may receive a message similar to the following: System is not able to use hardware acceleration. CAUSE ===== This behavior can occur if your video card is using outdated drivers, or it does not meet the minimum system requirements as listed on the product package. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Method 1: Download and Install the Current Version of Microsoft DirectX ----------------------------------------------------------------------- NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. To download and install Microsoft DirectX, see the following Microsoft Web site. Click the link appropriate to your version of Microsoft Windows. The installation proceeds automatically. http://www.microsoft.com/directx/homeuser/downloads/default.asp For additional information about how to install the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base: Q179113 How to Download and Install DirectX Method 2: Download and Install the Current Version of the Video Driver ---------------------------------------------------------------------- 1. Identify the manufacturer and model of your video adapter. For more information about how to identify your video adapter, see the "More Information" section of this article. 2. For information about how to obtain and install the latest driver for your video card, contact your video adapter manufacturer. WORKAROUND ---------- To work around this issue, use the following methods in the order in which they are presented. Method 1: Reduce the Graphics Hardware Acceleration Setting ----------------------------------------------------------- NOTE: When you reduce the graphic hardware acceleration setting, your computer's graphics performance may be reduced. In addition, applications that require 3D acceleration to run may not start if you reduce the hardware acceleration setting to Basic or None. To reduce the graphics hardware acceleration setting, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. On the Performance tab, click Graphics. 4. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting). 5. Click OK, and then click Close. 6. When you are prompted to restart the computer, click Yes. Method 2: Enable Direct3D ------------------------- 1. Click Start, and then click Run. 2. In the Open box, type "dxdiag" (without the quotation marks), and then press ENTER. 3. Click the Display tab. 4. Ensure that Direct3D Acceleration is enabled. If not, click Enable. 5. Click Exit. MORE INFORMATION ================ How to Identify the Manufacturer and Model of your Video Adapter ---------------------------------------------------------------- To identify your video adapter, follow these steps: 1. Click Start, and then click Run. 2. In the Open box, type "dxdiag" (without the quotation marks), and then press ENTER. 3. Click the Display tab. 4. Note the manufacturer and model of your video adapter. 5. Click Exit to close the DirectX Diagnostic Tool. For information about how to contact your video adapter manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. REFERENCES ========== For additional information about how to determine the version of the video driver that is installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base: Q159487 Games: How to Determine the Version of Installed Video Driver For additional information about how to obtain Microsoft support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Additional query words: msgame ====================================================================== Keywords : kbimu Technology : kbGamesSearch kbFlightSimSearch kbFlightSim2002 kbFlightSim2002Pro Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.