DOCUMENT:Q122667 27-NOV-1999 [homekids] TITLE :Writer: Card Borders Print Solid Green on HP DeskJet PRODUCT :Microsoft Home Kids Products PROD/VER:WINDOWS:1.0,1.1,1.1a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Creative Writer for Windows, versions 1.0, 1.1, 1.1a ------------------------------------------------------------------------------- SYMPTOMS ======== In Creative Writer, when you print a card to a Hewlett Packard (HP) DeskJet 500C or 550C printer, colored borders may appear as solid green, with the actual border shapes appearing very faintly underneath the solid green border. CAUSE ===== This behavior occurs when you use version 3.0 of the HP DeskJet driver. RESOLUTION ========== To correct this problem, upgrade to version 3.1 or later of the HP DeskJet 500C or 550C driver. The HP DeskJet 500C and 550C drivers are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 1.00 1.10 green ugly solid desk jet border mskids win kids 1.1 3.10 dj hpdj hpdeskjet mczee printout output 1.10a ====================================================================== Keywords : Technology : kbHomeProdSearch kbCreativeWriter100 kbCreativeWriter110 kbCreativeWriter110a Version : WINDOWS:1.0,1.1,1.1a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.