DOCUMENT:Q124969  08-NOV-2001  [homekids]
TITLE   :Kids: ErrMsg: Error Messages When Accessing CD-ROM Drive
PRODUCT :Microsoft Home Kids Products
PROD/VER:WINDOWS:1.0,1.1,1.1a,2.0
OPER/SYS:
KEYWORDS:kberrmsg kbhw kbtlc kbHardwarekbfaq

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The information in this article applies to:

 - Microsoft 3D Movie Maker for Windows, version 1.0 
 - Microsoft Nickelodeon 3D Movie Maker for Windows, version 1.0 
 - Microsoft How the Leopard Got His Spots, version 1.0 
 - Scholastic's Magic School Bus series: Explores Inside the Earth for Windows, version 1.0 
 - Microsoft Explorapedia series: World of Nature for Windows, version 1.0 
 - Microsoft Creative Writer for Windows, versions 1.1, 1.1a, 2.0 
 - Microsoft Fine Artist for Windows, versions 1.1, 1.1a 
 - Microsoft Explorapedia series: World of People for Windows, version 1.0 
 - Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0 
 - Scholastic's Magic School Bus series: Explores the Human Body for Windows, version 1.0 
 - Scholastic's Magic School Bus series: Explores the Ocean for Windows, version 1.0 
 - Scholastic's Magic School Bus series: Explores the Rainforest for Windows, version 1.0 
 - Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0 
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SUMMARY
=======

Several system level errors may occur with the Microsoft Kids compact disc
products. Some of the error messages are listed below:

   Program Error: Terminating Application

   NOTE: This error may occur in MSB Dinosaurs when you access the Clues Book or
   in MSB Earth when you click on the bus.

   Error accessing d:\ drive.

   Internal error XXX...

   Block verification error.

   File copy operation failed...

   Out of memory


In most cases, these error messages may be attributed to a dirty compact disc.
Clean the disc with a soft cloth, and try again.

In other cases, the location or version of MSCDEX (Microsoft CD-ROM Extension)
used might be the problem. A bad block error indicates a problem with transfer
from a block device, such as a CD ROM.

MORE INFORMATION
================

To troubleshoot this problem, use the troubleshooting steps below. After you
complete a step, retry the Kids' program. If the problem remains, move on to the
next step.

1. Clean the data side of the disc with a soft cloth.

2. Check the location of the MSCDEX you are using. Check for multiple copies of
   MSCDEX on the hard drive. Make sure that these don't exist in a directory
   that is in the Path statement. (Rename these MSCDEX files.)

3. Verify that you are using the correct copy of MSCDEX. Many CD-ROM
   manufacturers ship CD-ROM drives with modified copies of MSCDEX particular to
   a drive.

   In other cases, switch to the MS-DOS version of MSCDEX. MS-DOS 3.1 is the
   first version of DOS that shipped with MSCDEX.

   NOTE: MSCDEX version 2.22 shipped with DOS 6.0 and later. MSCDEX version 2.95
   ships with Windows 95.

4. Reinstall the CD-ROM device driver from the original disks. It may be
   damaged.


Additional query words: 1.00 1.10 1.10a 2.00 kbhowto error message can't failure msb explora mskids msb-hb msbhb msbss writer artist tad cd rom errmsg mmtitles multi media finding locating files tadpole frizz liz wm_artist mczee people world school bus magic_bus human body nature kbtshoot troubleshoot leo rabbit ears 3dmm pj dinosaurs rainforest

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Keywords          : kberrmsg kbhw kbtlc kbHardware kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbZNotKeyword kbZNotKeyword2 kbKidsSearch kbCreativeWriter200 kbCreativeWriter110 kbCreativeWriter110a kbExplorapediaNature100 kbExplorapediaPeople100 kbFineArtist110 kbFineArtist110a kb3dMovieMaker kbPJLeopard kbScholasticHuman kbScholasticOcean kbScholasticSolar kbScholasticDinosaurs kbScholasticEarth kbScholasticRainForest kbMSBSearch
Version           : WINDOWS:1.0,1.1,1.1a,2.0
Issue type        : kbinfo

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