DOCUMENT:Q180403 27-FEB-2002 [exchange] TITLE :XADM: Error Message Trying to Install Exchange 5.5 Upgrade Only PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to run Setup of Microsoft Exchange Server version 5.5, you may receive an error message stating that this product is an Upgrade Only version. CAUSE ===== The media that you are trying to install is a Product/Competitive Upgrade. This product is for customers who want to upgrade to Microsoft Exchange Server 5.5 Standard Edition from MS Mail or any competitor products. WORKAROUND ========== If the previous version or the qualifying competitive upgrade product has been removed, reinstall the product and then run the Exchange 5.5 Setup. MORE INFORMATION ================ If you perform a Remove All after installing the Exchange 5.5 upgrade product (for example, following disaster recovery), you must reinstall the previous version or the qualifying competitive upgrade product and re- upgrade with the Exchange 5.5 media. Part No. 312-00692 Product/Competitive Upgrade [ASCII 151] Standard Edition with Five CALs. Part No. 312-00683 Version Upgrade [ASCII 151] from 5.0 Standard Edition to 5.5 Standard Edition. More product information may be obtained from the Microsoft Web site at: http://www.microsoft.com/exchange Additional query words: ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.