DOCUMENT:Q241095  14-SEP-2001  [automap]
TITLE   :MP2000 Err Msg: Cannot Establish DDE Communication with Desktop
PRODUCT :Microsoft Automap
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kberrmsg kbsetup kbimu

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The information in this article applies to:

 - Microsoft MapPoint 2000 
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SYMPTOMS
========

When you attempt to install Microsoft MapPoint 2000, you may receive the
following error message:

   Cannot establish DDE communication with the desktop

CAUSE
=====

This behavior can occur if either of the following conditions is true when you
attempt to install MapPoint 2000:

 - Control Panel is open.

 - Another program is running.

RESOLUTION
==========

To resolve this issue, close Control Panel, quit all running programs, and then
install MapPoint 2000. To do this:

1. Close Control Panel.

2. Press CTRL+ALT+DELETE to open the Close Program dialog box.

3. Quit all programs except Explorer and Systray (which are components of
   Microsoft Windows). To quit a program, click the program, and then click End
   Task.

4. Repeat steps 2-3 until you have quit all unnecessary programs that are
   running on your computer.

5. Install MapPoint 2000.

Additional query words: multi multi-media media mm auto-map amap est2000 mp2000

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Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbMapptSearch kbMapPoint2000
Version           : WINDOWS:1.0
Issue type        : kbprb

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