DOCUMENT:Q269814 12-NOV-2001 [homekids] TITLE :Magic School Bus: How to Troubleshoot Video Display Issues PRODUCT :Microsoft Home Kids Products PROD/VER::1.0 OPER/SYS: KEYWORDS:kbdisplay mskids kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Scholastic's Magic School Bus series: Explores Bugs, version 1.0 - Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores Inside the Earth for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores the Human Body for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores the Ocean for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores the Rainforest for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0 - Scholastic's Magic School Bus series: Explores the World of Animals for Windows, version 1.0 - Scholastic's Magic School Bus Series: Volcanoes, version 1.0 - Scholastic's The Magic School Bus in Concert - Scholastic's The Magic School Bus Discovers Flight, version 1.0 - Scholastic's The Magic School Bus Lands on Mars - Scholastic's The Magic School Bus Whales and Dolphins, version 1.0 ------------------------------------------------------------------------------- SUMMARY ======= This article describes how to troubleshoot video display issues in the programs that are listed at the beginning of this article. MORE INFORMATION ================ To troubleshoot video display issues in the programs listed at the the beginning of this article, use the following methods. Configure Your Display Settings ------------------------------- The programs listed at the beginning of this article cannot run properly if your video adapter is configured to use a 16 color palette. Make sure that your video adapter is configured to use a 256 color palette as well as a screen resolution of 640 x 480 pixels. To do this: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Display. 3. Click the Settings tab. 4. In the Colors or Color Palette box, click 256 Colors. 5. Move the "Screen area" slider to the "640 by 480 pixels" position. 6. Click OK. If you are prompted to restart the computer, do so. Use the Windows Taskbar to Switch Between Programs -------------------------------------------------- When you switch to another program and then press ALT+TAB or CTRL+ESC to switch back to one of the programs listed at the beginning of this article, colors on the screen may be scrambled. To prevent this issue from occurring, click the button on the Windows taskbar for your Magic School Bus program to switch back to the program. Do not press ALT+TAB or CTRL+ESC to switch back to the program. If the issue continues to occur, quit all programs that are running on the computer, close all open windows, and then restart the program. Obtain and Install an Updated Video Driver ------------------------------------------ If the screen turns black, colors are distorted, or graphic objects or text are not redrawn correctly, you may need to contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter. For information about how to contact your hardware manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: 1.00 mskids schoolbus msb msbconcert msbmars tshoot t-shoot ts ====================================================================== Keywords : kbdisplay mskids kbimu Technology : kbHomeProdSearch _IKkbbogus kbZNotKeyword kbKidsSearch kbScholasticVolcanoes kbScholasticHuman kbScholasticOcean kbScholasticSolar kbScholasticBugs kbScholasticDinosaurs kbScholasticEarth kbScholasticRainForest kbScholasticAnimals kbScholasticFlight kbScholasticMars kbScholasticWhales kbMSBSearch Version : :1.0 Issue type : kbhowto ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.