XADM: Exchange 5.5 Upgrade Fails With ID No: c1032c08

 Last reviewed: February 13, 1998
Article ID: Q180009
The information in this article applies to:
  • Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to upgrade to Microsoft Exchange Server 5.5, you may receive the following error: 

   An unexpected error has occurred.
   ID No.  c106fdda
If you chose a Fault Tolerant setup, you will receive an error similar to the following: 

   Your upgrade did not complete successfully. Please restart your
   Microsoft Exchange services and your system will behave as it did before
   the upgrade was attempted.
If you did not choose a Fault Tolerant setup, you will be asked to restore your databases from backup.

CAUSE

This problem occurs when setup is attempting to upgrade one of the databases that is inconsistent.

WORKAROUND

To work around this problem, exit the setup program and restore the databases if needed.

While the Directory and Information Store services are stopped, run the following commands to verify consistency of each database: 

   <drive>:\exchsrvr\bin\EDBUTIL /mh <<Full Path>>\DIR.EDB
   <drive>:\exchsrvr\bin\EDBUTIL /mh <<Full Path>>\PRIV.EDB
   <drive>:\exchsrvr\bin\EDBUTIL /mh <<Full Path>>\PUB.EDB
   <drive>:\exchsrvr\bin\EDBUTIL /mh <<Full Path>>\XDIR.EDB
For the database that is inconsistent, run the following command to attempt to force consistency: 

   <drive>:\exchsrvr\bin\edbutil /r /ds or /ispriv or /ispub
If the directory, private, or public database does not become consistent, restore from good backup, verify consistency, and rerun setup.

MORE INFORMATION

The upgrade process to Exchange Server 5.5 upgrades all Exchange databases including the Priv.edb, Pub.edb, Dir.edb, and also the Xdir.edb in the DXADATA directory, which contains directory synchronization information if directory synchronization has been setup on this server.

If the upgrade process fails on the Xdir.edb, this database may be inconsistent due to an ungraceful shutdown. To verify the consistency of this database, run the following command from the Exchsrvr\Bin directory: 

   Edbutil /mh <path>\dxadata\xdir.edb |more
A portion of the screen output will show the state of the database to be either consistent or inconsistent.

If the database is inconsistent you must attempt to make it consistent by doing one of the following:

- Start the Directory Synchronization service, which will attempt 

  to perform a soft recovery and replay it's log files.

  -or-
- Run Edbutil /r <path>\dxadata\xdir.edb.

NOTE: This database is not backed up with Online Backup utilities and can only be restored if there is an offline copy available. 

Keywords          : XADM
Version           : WINDOWS:5.5
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: February 13, 1998
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