DOCUMENT:Q223008  20-NOV-2001  [frontpg]
TITLE   :FP98: FrontPage Hit Counter Displays a Red X in the Browser
PRODUCT :Word Front Page
PROD/VER::
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft FrontPage 98 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you browse to a page containing a FrontPage hit counter, the counter is
displayed as a red X.

CAUSE
=====

This problem can be caused by one of the following:

 - The Hit Counter Web component or files are damaged.

   -or-

 - The permissions for the Web are incorrect.

   -or-

 - The FrontPage Server Extensions are not installed.

   -or-

 - The FrontPage Server Extensions are configured incorrectly.

RESOLUTION
==========

To resolve this problem, use the method appropriate for your situation.

Method 1: Delete and Reinsert the Hit Counter Web Component
-----------------------------------------------------------

For more information about inserting a hit counter, click "Contents and Index" on
the Help menu, click the Index tab in FrontPage Help, type the following text

   hit counters

and then double-click the selected text to go to the "To insert a hit counter"
topic. If you are unable to find the information you need, ask the Office
Assistant.

Method 2: Change Web Permissions:

1. Open the Web containing the hit counter by using the HTTP:// URL.

2. On the Tools menu, click Permissions, and then click the Settings tab.

3. Select the "Use unique permissions for this Web" option and click Apply.

4. Click the Users tab. If the Iusr_machinename account is present, remove it.

5. Click the Groups tab. If the Interactive, Network, and Everyone groups are
   listed, remove them.

6. Click Apply.

7. Click the Users tab. Select the "Everyone has browse access" option and click
   Apply.

8. Click OK to close the Permissions dialog box.

9. In your browser, browse to the page containing the Hit Counter and refresh
   the page, if needed.

This should reset the permissions for the hit counter and it should now increment
correctly.

Method 3: Install FrontPage Server Extensions:

If the FrontPage Server Extensions are not installed, click the Install button in
the FrontPage Server Administrator.

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

   Q194051 FP98: List of FrontPage Components That Require Server Extensions

   Q194134 FP98: Using FrontPage Without the Server Extensions

   Q194102 FP98: How to Install FrontPage Server Extensions for MSPWS

   Q194135 FP98: How to Install FrontPage Server Extensions for IIS 3.0

Method 4: Upgrade the FrontPage Server Extensions:

If the Server Extensions are installed, in the FrontPage Server Administrator,
select the virtual server and click Upgrade.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q194425 FP98: How to Upgrade the FrontPage Server Extensions

If you are using a custom GIF file make sure the file is present in the path
specified and that the file is not corrupt.

MORE INFORMATION
================

For additional information, please see the following article(s) in the Microsoft
Knowledge Base:

   Q181662 FP98: Hit Counter Doesn't Advance Past 1 on IIS

Additional query words: front page

======================================================================
Keywords          :  
Technology        : kbFrontPageSearch _IKkbZNotKeyword4 kbFrontPage98Search kbZNotKeyword3
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.