DOCUMENT:Q296698  29-JAN-2002  [frontpg]
TITLE   :FP: Error Message: The Server Could Not Complete Your Request
PRODUCT :Word Front Page
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbdta

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft FrontPage 98 for Windows, used with:
    - Microsoft Windows NT version 4.0 Option Pack 
 - Microsoft FrontPage 97 for Windows, used with:
    - Microsoft Windows NT version 4.0 Option Pack 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to open a Microsoft FrontPage web, you may receive the
following error message:

   The server could not complete your request. Contact your Internet service
   provider or Web server administrator to make sure that the server has the
   FrontPage Server Extensions installed. For more specific information click
   Details.

When you click Details, you receive the following error message:

   Server Application Error

   The server has encountered an error while loading an application during the
   processing of your request. Please refer to the event log for more detail
   information. Please contact the server administrator for assistance.

CAUSE
=====

This behavior can occur if there is an issue with the installation of the
Microsoft Windows NT Option Pack on the Web server.

RESOLUTION
==========

To resolve this issue, remove and reinstall the Windows NT Option Pack.

MORE INFORMATION
================

For additional information about how to remove and reinstall the Windows NT
Option Pack, click the article number below to view the article in the Microsoft
Knowledge Base:

   Q187870 How to Remove and Reinstall the Windows NT 4.0 Option Pack

Additional query words: front page

======================================================================
Keywords          : kberrmsg kbdta 
Technology        : kbFrontPageSearch _IKkbZNotKeyword4 kbFrontPage98Search kbZNotKeyword3
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.