DOCUMENT:Q302424 06-JUN-2002 [frontpg] TITLE :FP: Error Message or Active Server Pages Stop Responding (Hang) PRODUCT :Word Front Page PROD/VER::4.0,5.0 OPER/SYS: KEYWORDS:kbdta ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft FrontPage 2002 - Microsoft FrontPage 2000 - Microsoft Internet Information Server version 4.0 - Microsoft Internet Information Services version 5.0 - Microsoft Internet Information Services version 5.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If you add a Global.asa to your Web site, Active Server Pages (ASP) stop responding (hang) or you see an error message similar to the following: HTTP Error 500-12 Application Restarting Internet Information Services This can also occur if you are developing ASP in other programs such as Microsoft Visual Interdev and you add a Global.asa file to the site. CAUSE ===== This problem can occur if an antivirus program is scanning the Global.asa file. This behavior has been seen in the following situations: - You have configured the Symantec Norton AntiVirus program to use the Script Blocking feature when scanning the Global.asa file. - You have configured the McAfee NetShield antivirus program to scan Web application files. RESOLUTION ========== Configure the antivirus program to not scan the global.asa file. For information about how to contact the manufacturer of your antivirus program, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z MORE INFORMATION ================ A Global.asa file is used by ASP to store information for the Application and Session objects. (A Global.asa file is created automatically by FrontPage when you create a database connection to store information about the database connection parameters.) If the Global.asa file is modified, the Web application needs to be restarted by Internet Information Services (IIS) to refresh the variables contained in the file. When the application restarts, the Global.asa file is reloaded by IIS. If an antivirus program sees that the Global.asa file is being accessed by another process, it scans the file and marks it as modified, and the entire process repeats itself. This can result in the error message or the system not responding as decribed in the "Symptoms" section earlier in this article. REFERENCES ========== For additional information about the HTTP Error 500-12 Application Restarting error message, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q248013 Err Msg: HTTP Error 500-12 Application Restarting Q303881 PRB: Session Variables Are Lost in ASP Web Applications The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prb front page ====================================================================== Keywords : kbdta Technology : kbFrontPageSearch kbFrontPage2002 kbFrontPage2000Search kbFrontPage2002Search kbZNotKeyword5 Version : :4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.