DOCUMENT:Q105217 10-DEC-1999 [homemm] TITLE :Scenes 1.0: Cannot Write to Scenes File PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Scenes (all collections), version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== In Microsoft Scenes, if you load a new screen saver image or change the wallpaper, you may receive one of the following error messages: Cannot write to Scenes file. Your hard disk may be nearly full. -or- Cannot write to file. Your hard disk may be nearly full. Check out how much disk space is available and, if necessary, delete some files you no longer use. Usually, you receive the first error message when 76 percent of a Scenes image is loaded. When this problem occurs, the screen blanks out and the error message scrolls across the center of the screen from left to right. The second error message commonly appears when 85 percent of a new wallpaper is loaded. NOTE: These are the percentages and situations in which these problems most commonly occur. You may experience these errors at a different point in the loading process. CAUSE ===== The error messages may occur because an invalid Set Temp= statement exists in the Autoexec.bat file or because insufficient hard disk space is available in the temporary folder. Microsoft Scenes 1.0 requires at least 2 megabytes (MB) of free hard disk space or a minimum 2-MB RAM drive for the storage of temporary files. Your system may stop responding (hang) or system performance may slow down if an invalid Set Temp= statement exists in the Autoexec.bat file or if less than 1 MB of free hard disk space exists in the temporary folder. RESOLUTION ========== If your system has a RAM drive of 1 MB or less, and if you have set the TEMP= variable to point to it, increase the RAM drive to a minimum of 2 megabytes. Also, check the temporary directory for validity and free space by following these steps: 1. Exit Windows. 2. At the MS-DOS prompt, type "set" (without the quotation marks) and press the ENTER key. Determine which folder (directory) the TEMP= statement is pointing to. 3. Change to the folder listed on the TEMP= line by the SET command. (For example, if the TEMP= line reads TEMP=C:\TEMP, type "cd\temp" (without the quotation marks), and then press ENTER.) 4. Type "dir" (without the quotation marks) at the temporary directory prompt and press ENTER. This displays any undeleted temporary files and the number of bytes free. 5. Delete any unnecessary temporary files. 6. Verify that 2 or more megabytes of free disk space exist. NOTE: If the bytes free value is less than or equal to 10 MB, it is recommended that you use a disk defragmenter. To test the validity of the Set Temp= line in the Autoexec.bat file, run the Microsoft Diagnostics program (MSD) by typing "msd" (without the quotation marks) from the Windows folder. When MSD first starts, it displays an error message if the Set Temp= statement in the Autoexec.bat file has any trailing spaces or is invalid. If MSD starts up without an error, return to MS-DOS by pressing the F3 key. Additional query words: crash freeze freezes hangs hung lockups msscenes screen saver screensaver ====================================================================== Keywords : Technology : kbScenesSearch kbScenes100 Version : WINDOWS:1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.