DOCUMENT:Q110892 07-FEB-1999 [homemm] TITLE :Scenes Err Msg: Please Report File "Common\List1.C",Line="1007" PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Scenes (all collections), version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install Microsoft Scenes 1.0, you may receive the following error message: Setup has encountered a problem. Please report File="COMMON\LIST1.C",Line="1007" to Microsoft Product Support Services. When you press ENTER or click OK, you receive the following error message: FADDSECTIONFILESTOCOPYLIST() FAILED. CAUSE ===== This behavior can occur if either of the following conditions are true: - The path for the first installed picture set in the SCENES.INI file contains less than three folder levels. For example: [Picture Sets] C:\Scenes\Sierra - A third-party terminate-and-stay-resident (TSR) program or memory manager is interfering with the Scenes installation program. RESOLUTION ========== To resolve this issue, follow these steps: 1. Clean boot the computer to an MS-DOS prompt. For additional information about how to clean boot Microsoft Windows 3.1, please see the following article in the Microsoft Knowledge Base: Q87290 What Is a Clean Boot for Windows 3.1? 2. Start Windows in Standard mode. To do this, type "win /s" (without the quotation marks) at the command prompt, and then press ENTER. 3. Install Scenes, select the Custom Installation mode, and then follow the instructions on the screen to install Scenes. Additional query words: 1.00 msscenes screen saver screensaver multi media multi-media mm mmtitles ====================================================================== Keywords : kbenv kberrmsg kbsetup kbimu Technology : kbScenesSearch kbScenes100 Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.