DOCUMENT:Q117891 24-MAY-2001 [homemm] TITLE :Cinemania/Encarta: Installation Hangs on Macintosh Performa PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1994 edition OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Cinemania for the Macintosh 1994 edition - Microsoft Encarta 1994 The Complete Multimedia Encyclopedia ------------------------------------------------------------------------------- SYMPTOMS ======== If you install Cinemania or Encarta on a Macintosh Performa, your computer may stop responding (hang) when you click the Restart button in the "Installation Successful" dialog box. This problem can occur if you are using version 7.1P5 or earlier of the Performa System software. This is a known problem with versions 7.1P5 and earlier of the Performa System software. NOTE: You do not need to reinstall the application if your machine hangs when you click Restart. The application is already successfully installed before the machine hangs. RESOLUTION ========== To avoid this problem, do one of the following before installing Cinemania or Encarta: - Upgrade to version 7.1P6 or newer of the Performa System software. -or- - Restart your Macintosh with all extensions turned off except for the CD-ROM extensions. NOTE: To restart your Macintosh after it has hung, turn it off via the power switch, wait 10 to 15 seconds, and then restart it. Additional query words: mac 1994 multi media multimedia multi-media setup lock crash movies films ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbCineManiaSearch kbCinemania1994Mac kbEncartaEnCyc1994 Version : :1994 edition ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.