DOCUMENT:Q119662 21-SEP-1999 [homemm] TITLE :Bookshelf 1994: Can Print Only Once to Canon BJ-200 PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS: ====================================================================== 1994 WINDOWS kbprint kb3rdparty kbprb kbmm kbfile ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions ------------------------------------------------------------------------------- SYMPTOMS ======== When you are printing from Microsoft Bookshelf to a Canon BJ-200 printer, you can print only once. The second time you try to print, nothing happens. You must quit and then restart Bookshelf to print anything else. CAUSE ===== This problem can occur if you are using the Canon BJ-200 version 1.0 printer driver. RESOLUTION ========== To correct this problem, install version 1.2 of the Canon BJ-200 printer driver. MORE INFORMATION ================ The self-extracting Canon3.exe file is available as a free download from the following Microsoft Internet sites: http://support.microsoft.com/download/support/mslfiles/canon3.exe ftp://ftp.microsoft.com/softlib/mslfiles/canon3.exe For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: msn_bookshelf 1994 multi media multimedia multi-media bj200 bj 200 ====================================================================== Keywords : Technology : kbHomeMMsearch kbBookshelfSearch Version : WINDOWS: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.