DOCUMENT:Q124414 19-OCT-2000 [homemm] TITLE :Video Problems in Grolier 6.0 After Installing VFW 1.1. PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0,1.0a,2.0; :1.0,1994 edition,1994-1995 edition,1995 edition,1995-1996 editio OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft 500 Nations, version 1.0, on platform(s): - the operating system: Microsoft Windows NT, on platform(s): - the operating system: Microsoft Windows - Microsoft Ancient Lands for Windows, version 1.0 - Microsoft Bookshelf for Windows versions 1994 edition, 1995 edition - Microsoft Bookshelf 1996-97 for Windows - Microsoft Cinemania for Windows 1995 edition - Microsoft Complete Baseball for Windows, version 1994 edition - Microsoft Complete Baseball Guide for Windows, 1995 edition - Microsoft Complete NBA Basketball for Windows versions 1994-1995 edition, 1995-1996 edition - Microsoft Dangerous Creatures for Windows, version 1.0 - Microsoft Dogs for Windows, version 1.0 - Microsoft Encarta for Windows 1995 edition - Microsoft Encarta 96 Encyclopedia for Windows - Microsoft Isaac Asimov's The Ultimate Robot for Windows, version 1.0 - Microsoft Julia Child: Home Cooking with Master Chefs for Windows, version 1.0 - Microsoft Multimedia Schubert for Windows, version 1.0 - Microsoft Multimedia Strauss for Windows, version 1.0 - Microsoft Oceans for Windows, version 1.0 - Microsoft Wine Guide for Windows, versions 1.0, 1.0a, 2.0 - Microsoft World of Flight for Windows, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install one or more of the Microsoft multimedia titles listed above, the video clips in the Grolier New Multimedia Encyclopedia version 6.0 may not work correctly. The video clips may be black or distorted. Also, the multimedia maps and animations may be split into sections that do not align properly. No error messages are generated when these problems occur. RESOLUTION ========== There are two ways to correct this problem: - Contact your hardware manufacturer to update your computer's video display driver. -or- - Revert to the version of Video for Windows used by Grolier. Consult the Grolier User's Guide for information about how to do this. Make sure to select the option to install Video for Windows. MORE INFORMATION ================ The Grolier New Multimedia Encyclopedia 6.0 installs Microsoft Video for Windows version 1.0. The Microsoft multimedia titles listed above install version 1.1 of Video for Windows. Some video display drivers may have problems displaying graphic images using Video for Windows 1.1. The best solution to this problem is to install an updated or alternative display driver. Updated display drivers should be available from your hardware manufacturer. For testing purposes, you can use the standard VGA video display driver. An alternative resolution is to delete the following Video for Windows 1.1 files installed by any of the Microsoft multimedia titles listed above, and then to reinstall the Video for Windows 1.0 files by reinstalling Grolier New Multimedia Encyclopedia 6.0: The following files are located in the Windows\System folder: Mciavi.drv Msvidc.drv Msvideo.dll Dispdib.dll Search your hard drive for duplicates of these files. There should be only one copy of each. NOTE: Do not delete these files if you are running Windows 95, which uses newer versions of these files. Update the display driver if you encounter this problem on Windows 95. For more information about this problem, please contact Grolier Electronic Publishing Technical Support at (800) 356-5590. The Grolier New Multimedia Encyclopedia is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: msn_bookshelf 1994 multi media multimedia multi- mmtitles ====================================================================== Keywords : Technology : kbHomeProdSearch Version : WINDOWS:1.0,1.0a,2.0; :1.0,1994 edition,1994-1995 edition,1995 edition,1995-1996 edition ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.