DOCUMENT:Q124546 09-NOV-2001 [homemm] TITLE :Multimedia: Compressed Audio and the Ensoniq Soundscape Card PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0,3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Art Gallery for Windows, version 1.0 - Microsoft Bookshelf '95 for Windows 95 - Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions - Microsoft Dinosaurs for Windows, version 1.0 - Microsoft Encarta 1994 The Complete Multimedia Encyclopedia - Microsoft Musical Instruments for Windows, version 1.0 - Microsoft Multimedia Mozart for Windows, version 1.0 - Microsoft Multimedia Stravinsky for Windows, version 1.0 - Microsoft SoundBits (all collections) - Microsoft Windows Sound System - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running any of the programs listed at the beginning of this article on a computer with an Ensoniq Soundscape sound card, you may not be able to play compressed audio. Instead, you receive the following error message: No wave device that can play files in the current format is installed. Use the Drivers option to install the wave device. NOTE: This article does not apply to Windows 95. If you get this symptom in Windows 95, please refer to the following article in the Microsoft Knowledge Base: Q133365 Windows 95: Troubleshooting Problems with Compressed Audio NOTE: If you get the above symptoms with newer versions of any of the programs listed at the top of this article (that is, an MSACM 2.0 application), this article will not apply. In that case, please refer to the following article in the Microsoft Knowledge Base: Q121132 MSACM 2.0: Compressed Audio Will Not Play RESOLUTION ========== This problem is caused because the older Soundscape drivers do not install the complete Audio Compression Manager (MSACM). To correct this, try one of the following resolutions: Method 1 -------- Obtain the Soundscape driver version 1.20.03 or later from Ensoniq. The version 1.20.03 disks (there are three disks) were mailed in January 1995 to all registered Ensoniq Soundscape owners. Please note that the Ensoniq driver shipped by Gateway has different version numbers (that is, version 1.52) than the Ensoniq supplied driver. Method 2 -------- Remove MSACM 2.0 and reinstall the program in which the problem is occurring. 1. Exit Windows. 2. Enter the following commands at then MS-DOS prompt and press ENTER at the end of each line: Cd \Windows\System Ren Msacm.Drv Msacm.Dr Ren Msacm.Dll Msacm.Dl 3. Reinstall the program in which the problem was occurring. The Setup program will install MSACM 1.0. And all sounds should play properly. MORE INFORMATION ================ The Ensoniq Soundscape Setup program version 1.52 installs only the MSACM 2.0 drivers and does not install any decompression modules. When an application that uses MSACM 1.0 is installed, its Setup program is, by design, not allowed to overwrite the newer MSACM 2.0 driver files. The application's Setup program will be able to add only the 1.0 decompression modules (codecs). These decompression modules will not work with MSACM 2.0. For additional information about Ensoniq Soundscape, please see the following article(s) in the Microsoft Knowledge Base: Q124812 Kids: Hangs with Ensoniq Sound Card The Ensoniq Soundscape card and drivers are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 1.00a 1993 1994 multi media multimedia multi-media mmtitles sound bits w_bob bob 1.0 ensonic ====================================================================== Keywords : Technology : kbHomeProdSearch kbWin3xSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbBookshelfSearch kbSoundBitsSearch kbEncartaEncycSearch kbZNotKeyword3 kbCineManiaSearch kbWinSoundSysSearch kbWin310 kbWin311 kbMMStravinsky kbMMMozart100 kbBookShelf1995 kbDinosaurs100 kbMusicalInst kbSoundBits kbArtGallery kbEncartaEnCyc1994 Version : :1.0,3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.