DOCUMENT:Q125238 08-NOV-2001 [homemm] TITLE :Office Professional and Bookshelf Disables Sound Drivers PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0,1994 edition, 4.3C,1995 edition; WINDOWS:1.0 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Office for Windows, version 4.3-CD - Microsoft Ancient Lands for Windows, version 1.0 - Microsoft Complete Baseball for Windows - Microsoft Dangerous Creatures for Windows, version 1.0 - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh - Microsoft Encarta 96 Encyclopedia for Windows - Microsoft SoundBits version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you uninstall the Microsoft Office Professional 4.3 with Microsoft Bookshelf 1994 Edition with the Integrated CD-ROM Library, you may experience the following symptoms: - Only videos produce sound in Dangerous Creatures and Complete Baseball - SoundBits are completely disabled - Sound is unavailable from the Guides in Ancient Lands - Flyout menu "whooshing" noises and button clicks are the only sounds in Encarta This problem is not reproduced in Windows 95. CAUSE ===== When you choose Remove All, the Setup program will remove the entries in the SYSTEM.INI that refer to Bookshelf. The "Remove All" function ignores the fact that some of the other Multimedia applications may use these same entries in SYSTEM.INI. WORKAROUND ========== Because Bookshelf 1994 uses some of the same drivers as the other Multimedia products use, you will have to restore the sound driver entries in the SYSTEM.INI file. Method 1: Do the following to edit the SYSTEM.INI file: a. Open the SYSTEM.INI file in a text editor such as Windows Notepad. b. Add the following lines to the [DRIVERS] section: wavemapper=msacm.drv. msacm.msadpcm=msadpcm.acm msacm.msgsm610=msgsm610.acm NOTE: MSGSM610.ACM is used only with Bookshelf 1994 and Encarta. You will now be able to hear the compressed audio. NOTE: The MaxRTDecodeSamplesPerSec= line, in the [MSACM.MSGSM610] section of the SYSTEM.INI, will be recreated the next time Windows is started, provided the sound drivers are properly installed. Method 2: Do the following to run the Setup program for an application exhibiting one or more of the symptoms noted above: a. Run "Setup" from the CD-ROM drive. b. Choose the "Remove All" button. c. Follow the instructions on the screen to finish Setup. d. In Program Manager, click Run from the File menu. e. Type "X:\Setup" (without the quotation marks) (where X is your CD-ROM drive). f. Follow the instructions on the screen to reinstall the affected application. Additional query words: multi media multimedia multi-media mmtitles '95 ====================================================================== Keywords : kbbuglist Technology : kbHWMAC kbOSMAC kbOfficeSearch kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbSoundBitsSearch kbBaseballSearch kbEncartaEncycSearch kbOffice430 kbAncientLands kbCompleteBaseballSearch kbDangerousCreatures kbSoundBits kbEncartaEnCyc1996 kbEncartaEnCyc1995Mac Version : :1.0,1994 edition, 4.3C,1995 edition; WINDOWS:1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.