DOCUMENT:Q126056  08-NOV-2001  [homemm]
TITLE   :UNCONF: Microsoft Setup: Stack Fault Error in USER.EXE
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbmm kbsetup kbtshoot kbimu

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The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0 
 - Microsoft Bookshelf for Windows versions 1994 edition, 1995 edition 
 - Microsoft Cinemania for Windows 1995 edition 
 - Microsoft Complete Baseball 
 - Microsoft Dangerous Creatures 
 - Microsoft Encarta 96 Encyclopedia for Windows 
 - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
 - Microsoft Office for Windows, version 4.2 
 - Microsoft PowerPoint for Windows, version 4.0 
 - Microsoft The Ultimate Frank Lloyd Wright, version 1994 edition 
 - Microsoft Word for Windows, version 6.0a 
 - Microsoft World of Flight for Windows, version 1.0 
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**                          - WARNING -                        **
**    THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN    **
**    CONFIRMED, EDITED OR TESTED BY MICROSOFT.  USE ONLY      **
**    WITH DISCRETION.                                         **
*****************************************************************


SYMPTOMS
========

When you try to run Setup you may receive the error message:

   Acmsetup has caused a Stack Fault in User.Exe

The error may also occur in Ms_setup.dll.

RESOLUTION
==========


If you experience this error, one of the possible causes is the inability of the
system to operate in 32-bit Disk Access mode. The problem may be due to a
hardware failure, or the hard drive controller is not a WD1003 (Western Digital)
compatible, or a virus is affecting the hard drive.

To test for 32-bit Disk Access problems, enter Windows by typing the following
command at the MS-DOS prompt:

   "WIN /D:F" (without the quotation marks)

Windows will start without 32-bit Disk Access. If you are now able to
successfully run Setup, 32-bit Disk Access is the problem.

If you are experiencing the error in Ms_setup.dll, For additional information,
please see the following article(s) in the Microsoft Knowledge Base:

   Q112038 OFF: ACMSETUP.EXE Caused a General Protection Fault in MSSETUP.DLL


MORE INFORMATION
================

To disable the 32-bit Disk Access:

1. Select Control Panel. Control is located in the Main Group.

2. Choose the 386 Enhanced icon.

3. Select Virtual Memory and then select Change.

4. Disable the 32-bit Disk Access by removing the X in the option:

   Use 32-Bit Disk Access

The 32-bit Disk Access can also be changed by modifying the System.ini:

     [386Enh]
     32BitDiskAccess=off


The following error has been reported on a Compaq Presario with TabWorks running
as the shell and Quicken Billminder on the Load= line:

   ACMSETUP caused a stack fault in Shell.dll at 0002:0BEA

Clean booting with Progman.exe for the shell and no load= allowed Setup to
complete successfully.

Additional query words: 1995 multi media multimedia multi-media mmtitles t-shoot acme

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Keywords          : kbenv kberrmsg kbmm kbsetup kbtshoot kbimu 
Technology        : kbHWMAC kbOSMAC kbWordSearch kbOfficeSearch kbHomeProdSearch kbPowerPtSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbZNotKeyword2 kbBookshelfSearch kbBaseballSearch kbEncartaEncycSearch kbCineManiaSearch kbPowerPt400 kbOffice420 kbWord600a kbAncientLands kbCompleteBaseballSearch kbBookShelf1994 kbBookShelf1995 kbCinemania1995 kbDangerousCreatures kbUltimateFLW kbWorldofFlight kbEncartaEnCyc1996 kbEncartaEnCyc1995Mac
Version           : WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
Issue type        : kbprb

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