DOCUMENT:Q131415 08-NOV-2001 [homemm] TITLE :Multimedia Composer Titles May Stop Responding on Exit PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0,1.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Multimedia Mozart for Windows, versions 1.0, 1.0a - Microsoft Multimedia Schubert for Windows, version 1.0 - Microsoft Multimedia Strauss for Windows, version 1.0 - Microsoft Multimedia Stravinsky for Windows, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to exit one of the programs listed at the top of this article, your computer may stop responding (hang) and require you to restart the system. If you try to restart the computer by pressing and holding down the CTRL key and the ALT key while you press the DEL key (CTRL+ALT+DEL), you may receive the following message: The following application has stopped responding: MMTASK.EXE You may have to turn the computer off to restart. RESOLUTION ========== This problem can occur when OLE 2.02 system files are installed on the computer. To correct this problem, copy the file Compobj.dll from the CD into the Multimedia composer application directory on the hard drive. MORE INFORMATION ================ Recopying Compobj.dll onto the Hard Drive ----------------------------------------- For example, type the following at the MS-DOS command prompt and press ENTER "copy d:\schubert\msstp\system\compobj.dll c:\schubert" (without the quotation marks) where D is the drive letter for your CD-ROM drive, C:\SCHUBERT is the path where Schubert is installed, and Schubert is the multimedia title you are installing. Determining the Version of OLE2 System Files -------------------------------------------- To verify your version of OLE files, check the size of the following files found in the Windows\System directory: File OLE 2.0 OLE 2.01 OLE 2.02 ------------------------------------------------------------------- Compobj.dll 89,088 102,400 108,544 (or) 101,888 Ole2disp.dll 90,112 90,128 164,832 (or) 90,144 (or) 98,336 If the versions of Compobj.dll and Ole2.dll are mismatched, a full set of matched OLE files should be obtained. An update to OLE 2.03 is available from Microsoft. For additional information about obtaining this update, please see the following article in the Microsoft Knowledge Base: Q123087 OLE Version 2.03 Additional query words: 1.00a mmtitles reboot hang freeze crash frozen lock up lockup crashes hangs bombs bombed gp gpf general protection fault object linking embedding ====================================================================== Keywords : Technology : kbHomeProdSearch kbHomeMMsearch kbZNotKeyword kbMMStrauss kbMMSchubert kbMMStravinsky kbMMMozart100 kbMMMozart100a Version : WINDOWS:1.0,1.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.