DOCUMENT:Q131817 08-NOV-2001 [homemm] TITLE :Julia Child: Readme.wri Contents (Part 2 of 2) PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Julia Child: Home Cooking with Master Chefs for Windows, version 1.0 ------------------------------------------------------------------------------- SUMMARY ======= This article contains Part 2 of the Julia Child Readme.wri text. MORE INFORMATION ================ 8. CD-ROM Problems ------------------- COMMON SOLUTIONS FOR PROBLEMS WITH CD-ROM DRIVES Julia Child: Home Cooking with Master Chefs requires a minimum of a double-speed CD-ROM drive to function properly. NOTE: Do not remove the Julia Child: Home Cooking with Master Chefs compact disc from your CD-ROM drive while running Home Cooking with Master Chefs . Removing the CD will cause errors and/or incorrect displays or functionality. If Julia Child: Home Cooking with Master Chefs cannot find the data files it needs to run, you will see an error message prompting you to correct the problem. To find the source of the problem, do the following: - Make sure the Julia Child: Home Cooking with Master Chefs compact disc is correctly inserted into the CD-ROM drive. - Make sure that the drive is connected to your computer correctly and that it is functioning in MS-DOS. If you have an external CD-ROM drive, make sure the power is turned on. You can test the function by viewing a directory of the drive in MS-DOS. For example, if your CD- ROM drive is drive D: 1. Go to MS-DOS. 2. At the prompt, type D: and press ENTER. 3. Type DIR and press ENTER - Make sure that the Julia Child: Home Cooking with Master Chefs program is looking for the compact disc on the correct drive. Also check that the MSJULIA.INI file is in the \WINDOWS subdirectory and that it points to the correct location. If you still see an error message after checking the points above, check the manuals that came with your CD-ROM drive for information on how a CD-ROM is to be set up, or contact the company that supplied the drive. 9. Running on Microsoft Windows 3.1 ------------------------------------ To run Julia Child: Home Cooking with Master Chefs under Windows 3.1, you must run Windows in Enhanced mode. To see if you are running Windows in Enhanced mode, choose About Program Manager from the Program Manager Help menu (or choose About File Manager from the File Manager Help menu ). In the bottom section of the dialog box, you should see the phrase 386 Enhanced Mode. If you do not see this phrase, you can force Windows to run in Enhanced mode by typing WIN/3 or WIN/E at the DOS prompt when launching Windows. Windows for Workgroups always runs in Enhanced mode and no message is displayed in the About dialog box. 10. Running on Microsoft Windows NT ------------------------------------ To run Julia Child: Home Cooking with Master Chefs on Windows NT, Setup may need to copy some files to your system directory. In order for Setup to do this, you must be a member of the Administrator group when you log on. Otherwise, Setup will not be able to copy these files to your drive. You can check your user status with the User Manager. Home Cooking with Master Chefs runs well on Windows NT with the following exceptions: - The videos in Home Cooking with Master Chefs will not run on Windows NT version 3.1. You must have Windows NT version 3.5 or later. - Home Cooking with Master Chefs will fail on exit if Run in Separate Memory Space is selected in the Properties dialog (in Program Manager, select the Home Cooking with Master Chefs program icon, click File, and then click Properties). The default setting has this option turned off so that Home Cooking with Master Chefs will run properly. - Home Cooking with Master Chefs will not run on non-Intel Windows/NT machines. - White text on a black background will not display when you run Home Cooking with Master Chefs using NT 3.5 or later with an ATI video driver set to display 65 thousand colors or 16 million colors. All you will see is a black box. To correct this problem, change the number of colors to 256. 11. Running under Microsoft Windows 95 --------------------------------------- Changing your video resolution from high-resolution (800 x 600 or greater) to low resolution (640 x 480) while running Home Cooking with Master Chefs under Microsoft Windows 95 causes the Windows 95 taskbar to cover up part of the Home Cooking with Master Chefs screen (primarily the button bar). To avoid this problem, do not change your video resolution while Julia Child: Home Cooking with Master Chefs is running. If you want to change the video resolution, close Home Cooking with Master Chefs, change the settings, and then re-start Home Cooking with Master Chefs. 12. Mouse Cursor Problem ------------------------- If you find that the mouse cursor jumps around on the screen when you perform certain actions in Home Cooking with Master Chefs, and you are using Microsoft IntelliPoint mouse software, you need to turn off the "snap-to" option. Open the Control Panel, usually found in the Main group in Program Manager, and select the Mouse option. Turn off the "snap-to" option in the Mouse Manager dialog and then close the Mouse Manager and the Control Panel. 13. Error Messages and the MSJULIA.INI --------------------------------------- This section covers the error messages you may see in Julia Child: Home Cooking with Master Chefs and what to do if you encounter them. Error: Home Cooking with Master Chefs has encountered a problem with the media-related components. Please see the README.WRI file for more information. MCIError= Solution: The above error message will display if your computer is low on memory, or if a media driver is not installed correctly, or if a necessary file was not found. To correct these problems, free up memory or add more memory. Make sure all media drivers are installed correctly, and make sure the Julia Child: Home Cooking with Master Chefs CD is in the CD-ROM drive. Note: Home Cooking with Master Chefs requires a minimum double-speed CD-ROM drive, video and audio support. For details specific to video and audio drivers, please refer to the relevant section(s) earlier in this document. Error: Home Cooking with Master Chefs can not find the MSJULIA.INI file or the .INI settings are incorrect. Please compare your MSJULIA.INI setting with those listed in the README.WRI file or rerun Setup. Solution: During Setup, Julia Child: Home Cooking with Master Chefs places an MSJULIA.INI file in your Windows directory. If this file is moved, deleted, or becomes corrupted, Home Cooking with Master Chefs will not run. The easiest way to correct to this problem is to run Setup again. Error: There was an error opening or saving files. Home Cooking with Master Chefs is unable to function properly. Please compare your MSJULIA.INI setting with those listed in the README.WRI file. Solution: The above error message will display if your computer is low on memory, or if a media driver is not installed correctly, or if a necessary file was not found. To correct these problems, free up memory or add more memory. Make sure all media drivers are installed correctly, and make sure the Julia Child: Home Cooking with Master Chefs CD is in the CD-ROM drive. Error: Disk was full writing RCPNOTES.DAT or SHOPLIST.DAT. Please check to make sure there is sufficient disk space and memory, please see the README.WRI file for more details. Solution: When you add a note to a recipe or create a shopping list, Julia Child: Home Cooking with Master Chefs creates the files: RCPNOTES.DAT and SHOPLIST.DAT on your computer in the location that Julia Child: Home Cooking with Master Chefs was installed. The easiest way to correct this problem is to make sure there is enough hard disk space available. A rule of thumb is to allow 2 MB of free disk space. Error: Unable to find file. Please reinsert the CD and/or compare your MSJULIA.INI setting with those listed in the README.WRI file. Solution: If you remove the Julia Child: Home Cooking with Master Chefs CD while it is running, Julia Child: Home Cooking with Master Chefs will not function correctly. Also, if you have moved the directory where the MSJULIA.INI file is placed or you have changed the drive of your CD-ROM, Julia Child: Home Cooking with Master Chefs will display an error message. See the previous paragraph for information on MSJULIA.INI settings and location. Error: The file containing your existing notes can not be found. Please check the README.WRI file for more information on this problem. -or- The file containing your existing shopping list can not be found. Please check the README.WRI file for more information on this problem. Solution: When you add a note to a recipe or create a shopping list, Julia Child: Home Cooking with Master Chefs creates the files: RCPNOTES.DAT and SHOPLIST.DAT on your computer in the location that Julia Child: Home Cooking with Master Chefs was installed. If these files have been moved, deleted, or corrupted, Home Cooking with Master Chefs will shut down. The easiest way to correct this problem is to run Setup again. Error: Could not write notes file RCPNOTES.DAT. Please check to make sure there is sufficient disk space and memory and your disk is not write-protected. See the README.WRI file for more details. -or- Could not write shopping list file SHOPLIST.DAT. Please check to make sure there is sufficient disk space and memory and your disk is not write-protected. See the README.WRI file for more details. Solution: When you add a note to a recipe or create a shopping list, Julia Child: Home Cooking with Master Chefs creates the files: RCPNOTES.DAT and SHOPLIST.DAT on your computer in the location that Julia Child: Home Cooking with Master Chefs was installed. If these files have been moved, deleted, or corrupted, Julia Child: Home Cooking with Master Chefs will not run correctly. The easiest way to correct this problem is to run Setup again. Additionally, if Julia Child: Home Cooking with Master Chefs does not have enough memory available to load or save the notes or shopping list files, it will shut down or not function correctly. Please refer to the section titled Performance Issues earlier in this document for memory, disk space issues, and swap file information. NOTE: Make sure the RCPNOTES.DAT and SHOPLIST.DAT files are not read- only and the disk isn't write-protected. Below is an example of MSJULIA.INI settings (This assumes that the CD- ROM drive is D and that Julia Child: Home Cooking with Master Chefs has been installed on the C drive in a directory named MSJULIA): [Options] BookDirectory=D:\msjulia CodeDirectory=C:\msjulia DataDirectory=C:\msjulia\ ( Directory location for the files RCPNOTES.DAT and SHOPLIST.DAT) MediaDirectory=D:\msjulia\video ShopListFile=C:\MSJULIA\SHOPLIST.DAT NotesFile=C:\MSJULIA\RCPNOTES.DAT NoUISound=0 NoAmbientSound=0 [PrintOptions] Directions=1 Ingredients=1 14. Copying Recipes to the Clipboard ------------------------------------- Because Julia Child: Home Cooking with Master Chefs uses multiple fonts to display fractions and the Microsoft Windows Clipboard only supports a single font at a time, copying recipes from Home Cooking with Master Chefs causes all fractions in the ingredient list to be converted incorrectly. For example, if you copy a recipe that calls for 1/2 pound of breadfruit to the Clipboard and then paste it into a word processor (such as Microsoft Word) it will get converted into 1 pound of breadfruit. To work around this problem, while you are in the word processor (i.e. Word), select the number(s) that should be displayed as fraction and then change the font to MSReference 2. NOTE: Selecting the entire recipe and then changing the font to MSReference 2 will result in misplaced fractions. 15. General Multimedia Information ----------------------------------- For more information regarding Multimedia PCs, MPC titles, and other general multimedia topics of interest, please refer to the MPC Marketing Council at the following location: Multimedia PC Marketing Council, Inc. 1703 M Street Suite 700 Washington, DC 20036 Telephone: (202)452-1600 For more information regarding other Microsoft Multimedia titles write to: Microsoft Multimedia Publishing Group Consumer Division One Microsoft Way Redmond, WA 98052-6399 You may also run the Microsoft Multimedia Catalog by clicking the icon installed in the same group as Julia Child: Home Cooking with Master Chefs, usually the Microsoft Multimedia group. For information regarding a specific MPC product, contact the manufacturer of that product. Thank you. 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