DOCUMENT:Q132391 08-NOV-2001 [homemm] TITLE :Mac Art Gallery ErrMsg: Sorry, There Was a Problem Playing... PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH:1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Art Gallery for the Macintosh, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to play an animation in Art Gallery, you may receive the following error message: Sorry, there was a problem playing the animation. This occurs if your monitor is set to display more than 256 colors. RESOLUTION ========== The monitor must be set to 256 colors to successfully run animations. To set the display to 256 colors do the following: 1. Open the Monitors Control Panel. 2. Select 256 colors. Close the Control Panel. MORE INFORMATION ================ When Art Gallery is started, the following warning appears if the monitor is set for more than 256 colors: Microsoft Art Gallery runs best when the monitor is set to 256 colors. Your monitor is currently set to run in thousands (or millions) of colors. Continuing to run in thousands of colors may affect speed and will disable animations. If you want Microsoft Art Gallery to switch your monitor's color setting for you, click 'Switch Now'. Clicking Switch Now resets the monitor to 256 colors. Clicking Continue starts Art Gallery, but as the warning states, animation errors will continue. Clicking Quit closes Art Gallery. Additional query words: mac multi media multimedia multi-media mmtitles depth setting colours screen colour errmsg errors videos ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbZNotKeyword kbArtGalleryMac Version : MACINTOSH:1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.