DOCUMENT:Q133009  21-SEP-1999  [homemm]
TITLE   :Bookshelf: Copy to Word Function Causes GP Fault
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:

======================================================================
1995 1996
WINDOWS
kbinterop kbmm kbref kberrmsg kbprb

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The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions 
 - Microsoft Bookshelf '95 for Windows 95 
 - Microsoft Bookshelf 1996-97 for Windows 
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SYMPTOMS
========

When you use the Copy To Word function in Bookshelf, you may receive the
following error message:

   Winword caused a general protection fault in module WINWORD.EXE

CAUSE
=====

The problem is caused by incompatible file versions between Word for Windows 6.0
and Bookshelf.

RESOLUTION
==========

Update to Word for Windows 6.0a or 6.0c.

MORE INFORMATION
================

Upgrade Word for Windows to 6.0a or 6.0c, using one of the following methods:

Method 1
--------

Obtain the Word 6.0a Patch.

How to Obtain Word 6.0a Patch
-----------------------------

The self-extracting Word60a.exe file is available as a free download from the
following Microsoft Internet sites:

   http://support.microsoft.com/download/support/mslfiles/word60a.exe

   ftp://ftp.microsoft.com/softlib/mslfiles/word60a.exe


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services


When WORD60A.EXE is run, it expands into three files: SETUP.BAT, _MSSETUP.EX_,
and README.TXT. These three files should be placed in a temporary directory.
When SETUP.BAT is run, it will create the correct directory structure for
UPGRADE.EXE to successfully install.

How to Obtain a Complete Set of Word 6.0a Disks
-----------------------------------------------

 - Call Microsoft Sales and Information Center at (800) 426-9400.

Method 2
--------

A Microsoft Word for Windows 6.0c update is available.

To obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request
the Word 6.0c update.

NOTE: Under Windows 3.x, Microsoft Bookshelf '95 for Windows 95 installs as a
16-bit application and integrates correctly with Microsoft Word for Windows
version 6.0a or 6.0c. Under Windows 95, Microsoft Bookshelf '95 for Windows 95
will install as a 32-bit application and will not integrate with Microsoft Word
for Windows version 6.0a or 6.0c.

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q139146 Bookshelf 95 (32-bit) Can't Add Word Integration


Additional query words: 1995 1996 6.00 multi media multimedia multi- mmtitles kbmm g-p gp gpf protect winword

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Keywords          :  
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1995 kbBookShelf1996 kbBookShelf1997
Version           : WINDOWS:

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