DOCUMENT:Q137461  13-JUN-2001  [homemm]
TITLE   :Mac Encarta 95: Some Sounds Do Not Play
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::1995 edition
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
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SYMPTOMS
========

When you attempt to play sounds, some of the sounds, primarily national anthems,
do not play. You may receive the following error message:

   Could not open Multimedia window.

CAUSE
=====

This problem occurs if the QuickTime version installed on the system is earlier
than version 2.0.

RESOLUTION
==========

To check the version of QuickTime, do the following:

1. Open the System Folder.

2. Open the Extensions Folder.

3. Locate the QuickTime entry and click it.

4. On the File menu, click Get Info.

If the version number is earlier than 2.0, reinstall a newer version from the
Encarta compact disc or from your Apple Macintosh compact disc. The Quicktime
extension is located in the System Files folder which is in the Installer Files
folder on the Encarta compact disk.

Additional query words: mac 1995 multi media multimedia multi-media mmtitles kbmm distorted quick time

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1995Mac
Version           : :1995 edition

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