DOCUMENT:Q138732 09-NOV-2001 [homemm] TITLE :Works 4.0 Setup Error: Your Setup Files May Be Damaged PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Works Windows 95 and Bookshelf 95 ------------------------------------------------------------------------------- SYMPTOMS ======== If you try to install Works from the compact disc using the /F switch (code to force short file names), you receive the following error message: Setup Error 997 Object 130 Your Setup files may be damaged. Try restarting the Setup program. This error also occurs if you have performed an administrative installation from the compact disc, and then try to perform a post-administrative installation with the /F switch from the administrative installation point. RESOLUTION ========== If you use the Works and Bookshelf CD-ROM, you must install Works to a location that supports long file names. If you are trying to perform a post-administrative installation to a shared directory on a server using Novell Netware 3.0 or 4.0, long file names are supported if the server is configured to use the OS/2 name space (which emulates a High Performance File System, or HPFS, volume). For more information on installing the OS/2 name space on a Novell server, see page 290 of the Microsoft Windows 95 Resource Kit or your Novell documentation. MORE INFORMATION ================ The /F switch is used to install Works using short file names instead of the default long file names. For example, the switch is used when you install the program files to a shared drive that cannot support long file names. For additional information, please see the following article in the Microsoft Knowledge Base: Q138453 Works Err Msg: Specified Volume Does not Support Long ... Additional query words: 4.00 w_works network admin short acme setups errors 8.3 shortened shortening truncated truncates install ====================================================================== Keywords : kberrmsg Technology : kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbBookshelfSearch kbWorks400 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.