DOCUMENT:Q139093  11-AUG-1999  [homemm]
TITLE   :Encarta 1996: Computer Hangs When Playing Video Clips
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:1996
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Encarta 96 Encyclopedia for Windows 
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**                          - WARNING -                        **
**    THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN    **
**    CONFIRMED, EDITED OR TESTED BY MICROSOFT.  USE ONLY      **
**    WITH DISCRETION.                                         **
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SYMPTOMS
========

When you play an Video clip (.avi file), the computer stops responding (hangs)
and must be restarted.

This occurs on computers using the Advance Logic 2301/1301 local bus video card.

CAUSE
=====

The Advance Logic 2301/1301 local bus video card installs an Advance Logic Video
icon in its own program group. The program has an option called Video Wizard.
The problem occurs when this option uses the full- motion video feature.

RESOLUTION
==========

Turn off the Video Wizard option using the steps below.

Windows 3.x
-----------

1. Exit the Microsoft multimedia program.

2. Double-click the Advance Logic Video icon.

3. Clear the Video Wizard check box.

4. Click close.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1996 multimedia multi-media Encarta Encyclopedia Advance Logic 2301 videos .avi hangs mmtitles kbmm full motion lock hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang hanged bombed bomb down

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Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996
Version           : 1996

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