DOCUMENT:Q140795 14-DEC-1999 [homemm] TITLE :Bookshelf 95: Upgrading Doesn't Remove Older Versions PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf '95 for Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== If you install Bookshelf '95 for Windows 95 over an older version of Bookshelf, the program does not delete the older versions of the programs files even when you reply Yes to the upgrade prompt. This behavior occurs when you install Bookshelf '95 for Windows 95 over Bookshelf 1993 or Bookshelf 1994. RESOLUTION ========== To resolve this problem, remove previous versions of Bookshelf from the system. To remove Bookshelf 1994 ------------------------ Run the Setup program for Bookshelf 1994, and select the Remove All option. To do this, use the following steps: 1. Run Setup from the Bookshelf 1994 compact disc. 2. In the maintenance mode setup, click Remove All. 3. Click Yes to confirm this action. Bookshelf 1994 is now removed from the system. NOTE: When you use the Remove All option, not all files installed by Bookshelf are removed from the system. Because some of these files are shared or used by other programs, these files remain on the system to allow other programs to continue running correctly. To remove Bookshelf 1993 ------------------------ Bookshelf 1993 requires you to manually delete system files. Bookshelf 1993 Setup does not contain the Remove All option. The instructions below assume the following: - Your hard disk is drive C. - Your destination folder is C:\Bshelf93 - Your Windows folder is C:\Windows - Your CD-ROM drive is drive D. - Bookshelf '95 was installed in C:\Program Files\Microsoft Reference\Bookshelf 95. To manually delete these files, do the following: 1. Delete the file Bshelf93.exe from the C:\Windows folder. 2. Delete the following files from C:\Bshelf93: Books93.dll Books93.ico Bsover.ico 3. If you manually installed Bookshelf 93 on your system, delete the following .ico files: Bquote93.ico Cquote93.ico Encyc93.ico Roget93.ico Atlas93.ico Alman93.ico Dict93.ico For more information about how to delete a file or folder in Windows, see your Windows printed documentation or online Help. To remove Bookshelf 1993 icons ------------------------------ 1. Click Start, point to Settings, and click Taskbar. 2. Click Start Menu Programs, and then click Advanced. 3. Click the Programs folder. 4. Click the Microsoft Multimedia folder. 5. Click the Bookshelf 1993 icon, and then press the DELETE key. 6. Click Yes. 7. Repeat steps 5 and 6 for the remaining Bookshelf 1993 icons: Bookshelf 1993 Overview Bookshelf 1993 Readme To remove a manual installation of Bookshelf 1993 ------------------------------------------------- 1. Click Start, point to Settings, and click Taskbar. 2. Click Start Menu Programs, then click Advanced. 3. Click the Programs folder. 4. Click the Microsoft Bookshelf 1993 folder. 5. Click the Bookshelf 1993 icon, and press the DELETE key. 6. Click Yes. 7. Repeat steps 5 and 6 to remove the remaining Bookshelf 1993 icons. These include the following: Bookshelf 1993 Overview Bookshelf 1993 Readme Concise Quotes Bartlett's Quotations Concise Encyclopedia Dictionary Thesaurus Atlas 1993 Almanac STATUS ====== Microsoft has confirmed this to be a problem in Bookshelf 95 for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 1995multi media multimedia multi-media mmtitles kbmm ====================================================================== Keywords : Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1995 Version : WINDOWS: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.