DOCUMENT:Q140892 13-AUG-1999 [homemm] TITLE :World Atlas Stops Responding with Ensoniq Card PRODUCT :Microsoft Home Multimedia Titles PROD/VER:1996 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 96 World Atlas for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== On Microsoft Windows 95/98-based computers, Microsoft Encarta 96 World Atlas may stop responding (hang) at the title screen when you press ENTER. -or- When you play a sound clip from Microsoft Encarta 96 World Atlas, the program may hang after you click Stop. CAUSE ===== This problem can occur if you are using the Ensoniq Soundscape or Soundscape Elite sound card with the Ensoniq Windows 95 driver installed. Windows 95 does not supply drivers for the Soundscape sound card. To obtain Windows 95 drivers, contact Ensoniq. This problem occurs when the Use Single Mode DMA setting is disabled. By default, this setting is turned on. RESOLUTION ========== To change the Use Single Mode DMA setting, do the following: 1. With your right mouse button, click My Computer, and then click Properties. 2. Click the Device Manager tab. 3. Double-click Sound, Video And Game Controllers. 4. Click Ensoniq Soundscape, and then click Properties. 5. Click the Settings tab. 6. Click Advanced Settings. 7. Select Use Single Mode DMA. 8. Click OK. 9. Click OK. For more information, contact Ensoniq at: - (610) 647-3930, Main number - (800) 942-0096, Soundscape/multimedia Tech Support - (610) 647-3195, BBS The Ensoniq products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: crash freeze stop responding encarta press push ensonic ====================================================================== Keywords : Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996 Version : 1996 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.