DOCUMENT:Q141749 15-AUG-1999 [homemm] TITLE :MMSYSTEM326. No wave device that can... PRODUCT :Microsoft Home Multimedia Titles PROD/VER:1996 OPER/SYS: KEYWORDS:kbenv kberrmsg kbmm kbsetup kbsound kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Music Central for Windows, 1996, 1997 edition, version 1996 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Music Central for the first time, you receive the following error message after the Microsoft Home logo appears: MMSYSTEM326. No wave device that can play files in the current format is installed. You may also receive this error message when you attempt to play certain sound clips. CAUSE ===== This behavior can occur for either of the following reasons: - Windows 95 Audio Compression is not installed properly. - Your sound card does not support stereo sound playback. RESOLUTION ========== To resolve this issue, use the following methods. Reinstalling Audio Compression Drivers -------------------------------------- For information about how to reinstall Audio Compression drivers, please see the following article in the Microsoft Knowledge Base: Q133365 Windows 95: Troubleshooting Problems with Compressed Audio Upgrading Sound Card or Sound Driver ------------------------------------ Upgrade your sound card to a stereo sound card. If you already have a stereo sound card, install the correct driver for your sound card. Contact your sound card vendor to inquire about obtaining the latest version of the sound card driver. MORE INFORMATION ================ Nearly half of the sound clips in Music Central are compressed stereo sound clips. You can play an uncompressed stereo sound clip on a monophonic sound card because the standard Pulse Code Modulation (PCM) converter can convert a stereo sound clip to a monophonic sound clip. You can play a compressed monophonic sound clip on a monophonic sound card because the Microsoft Audio Compression Manager can use the appropriate codec to decompress the sound clip. However, you cannot play a compressed stereo sound clip on a mono sound card, because you cannot decompress a sound clip at the same time you convert it from stereo to mono. To test if your sound card can play compressed stereo sound clips, play the following two sound clips in the Media Gallery in Music Central: - Stereo: Grandmaster Flash (:\Data\Ctrl\Ctrl4\T419349a.wav) - Mono: Jefferson, Blind Lemon (:\Data\Ctrl\Ctrl4\T419264a.wav) If you receive an error message when you play the first sound clip, but you do not receive an error message when you play the second sound clip, your sound card cannot play compressed stereo sound clips. Additional query words: 1996 1997 multi media multimedia multi-media mmtitles kbmm monaural errors ====================================================================== Keywords : kbenv kberrmsg kbmm kbsetup kbsound kbimu Technology : kbHomeProdSearch kbMusicCentral kbMusicCentral1996 kbMusicCentral1997 Version : 1996 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.