DOCUMENT:Q142483 07-MAY-1999 [homemm] TITLE :Encarta 96 Updates: Unexpected Error When Integrating File PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbfaq ====================================================================== 1996 WINDOWS kbusage kbenv kbmm kbprb kbtshoot kberrmsg kbfaq ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 96 Encyclopedia for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to integrate a downloaded Encarta Monthly Update .eyb (Yearbook Builder) file, you receive the following error message: Unexpected error occurred while unpacking the file c:\program files\microsoft reference\encarta 96 encyc\yearbook\*.eyb CAUSE ===== This error occurs when a Yearbook integration has previously failed. The previous attempt created a .ybk (Yearbook) file stub in the Windows folder RESOLUTION ========== To resolve this problem, do the following: 1. Search your hard drive for *.ybk files. For more information about searching for files in Windows, see your Windows printed documentation or online Help. 2. Delete any .ybk files not in the Encarta\yearbook folder. 3. Restart Encarta and click Integrate. STATUS ====== Microsoft has confirmed this to be a problem in the 1996 edition of Encarta Encyclopedia for Windows. Additional query words: multi media multimedia multi-media mmtitles errors downloads online on-line integrated ====================================================================== Keywords : kbfaq Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996 Version : WINDOWS: Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.