DOCUMENT:Q143067 08-NOV-2001 [homemm] TITLE :Mac Multimedia: Movies Freeze or Quit with QuickTime 1.6.x PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH:1.0,1.0a,2.0; :1994 edition,1995 edition,1995, 1996, 1997 editions,1997 editi OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Ancient Lands for the Macintosh, version 1.0 - Microsoft Bookshelf 1996-97 for Macintosh - Microsoft Encarta 1994 The Complete Multimedia Encyclopedia - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh - Microsoft Encarta 97 Encyclopedia for Macintosh - Microsoft Cinemania for the Macintosh 1995, 1996, 1997 editions - Microsoft Music Central for the Macintosh, 1996, 1997 editions - Microsoft Dangerous Creatures for the Macintosh, version 1.0 - Microsoft Wine Guide for the Macintosh, versions 1.0, 1.0a, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to play a video clip in Dinosaurs, Encarta 95, or Cinemania 95, the computer either stops responding (hangs), or you receive the following error message: The application "unknown" has unexpectedly quit, because and error of type 1 occurred. In Cinemania 96 and Music Central, you receive the following error message: requires QuickTime 2.0 or later. To install QuickTime, please run the Installer. In Dangerous Creatures, Wine Guide, or Ancient Lands, you receive the following error message: requires QuickTime 2.0 or later, which is not present on this Macintosh. Run the installer on the CD to add QuickTime to your system. If you choose to continue, movies may not work." In Bookshelf 1996-97: Currently, no videos or animations will play. QuickTime or QuickTime PowerPlug may not be installed properly. Please run the installer from your Bookshelf 1996-97 Compact Disc. (With or without QuickTime PowerPlug) In Cinemania 97: requires QuickTime 2.0 or later. To install QuickTime, please run the Installer. (With or without QuickTime PowerPlug) In Encarta 97: Encarta requires QuickTime 2.0 or Later (including QuickTime Musical Instruments and PowerPlug) Please reinstall from Encarta 97 Disc 1. An unknown error has occurred while initializing Encarta Encyclopedia. Please restart your Macintosh and try again. If you still have a problem, reinstall from Encarta 97 Disc 1. (With or without QuickTime PowerPlug and QuickTime Musical Instruments) In Music Central 97: requires QuickTime 2.0 or later. To install QuickTime, please run the Installer. (With or without QuickTime PowerPlug) In Wine Guide 2.0: Microsoft Wine Guide requires QuickTime (TM) 2.0 or later, which is not installed on this Macintosh. Run the installer on the Microsoft Wine Guide CD to add QuickTime to you system. If you continue to run Microsoft Wine Guide without QuickTime (TM) 2.0 or later, movies may not work. where is the name of the program you are trying to run. CAUSE ===== These problems may occur if the QuickTime (version 1.6.x) extension is in the extensions folder. Microsoft Dinosaurs, Encarta 95 and Cinemania 95 only display the error message if both QuickTime (version 1.6.x) and QuickTime PowerPlug (version 2.x) are in the extensions folder. RESOLUTION ========== For Ancient Lands, Music Central 1996, Dangerous Creatures, and Wine Guide for the Macintosh, use Method 1 to resolve the problem. To resolve the problem for Encarta 95, Cinemania 95, or Dinosaurs use either of the following methods. Method 1 -------- Replace QuickTime (version 1.6.x) with QuickTime (version 2.0). Method 2 -------- Remove QuickTime PowerPlug (version 2.0) and replace the program with QuickTime PowerPlug (version 1.0). MORE INFORMATION ================ To install a different version of QuickTime or PowerPlug, use the system software installation disks or compact disc included with your computer. For more information about removing and installing extensions, see your computer system software documentation. Additional query words: multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbBookshelfSearch kbEncartaEncycSearch kbCineManiaSearch kbAncientLandsMac kbBookShelf1996Mac kbBookShelf1997Mac kbDangerousCreaturesMac kbMusicCentralMacSearch kbWine100Mac kbWine100aMac kbWine200Mac kbEncartaEnCyc1994 kbEncartaEnCyc1995Mac kbEncartaEnCyc1997Mac kbMusicCentralMac1996 Version : MACINTOSH:1.0,1.0a,2.0; :1994 edition,1995 edition,1995, 1996, 1997 editions,1997 edition ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.