DOCUMENT:Q148269 24-MAY-2001 [homemm] TITLE :Encarta: Video Not Updated When Changing Views PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1995 edition,1996 edition OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh - Microsoft Encarta 96 Encyclopedia for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== When you change views in Encarta for the Macintosh, from Main to Main Outline, the window may not update correctly. The image may double or truncate. CAUSE ===== When changing views, Encarta does not update the location of the video properly to reflect the new position of items in the window. As a result, the video doubles or truncates. RESOLUTION ========== There is no resolution to this problem. STATUS ====== Microsoft has confirmed this to be a problem in the Encarta 1995 and Encarta Encyclopedia 1996 editions for the Macintosh. This problem has been corrected in the Encarta Encyclopedia for the Macintosh 1997 edition. Additional query words: 1995 1996 multi media multimedia multi- mmtitles kbmm refresh pic bad incorrect duplicated duplicate ghost lines images pictures movie movies 1997 95 96 97 ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1995Mac kbEncartaEnCyc1996Mac Version : :1995 edition,1996 edition ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.