DOCUMENT:Q175867  08-DEC-2000  [exchange]
TITLE   :XADM: How to Send Outlook Contacts to an Internet User
PRODUCT :Microsoft Exchange
PROD/VER::4.0,5.0,5.5,8.0,8.01,8.02,8.03
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
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SYMPTOMS
========

When you use Exchange Server with Microsoft Outlook as the client, if you send
an SMTP mail message with an Outlook Contact attached to an Internet user who is
also an Exchange Server user running Outlook as the client, the recipient will
not receive the Outlook Contact. The recipient's mail may either have no
attachment or have an attachment that appears as a blank embedded message.

WORKAROUND
==========

To send Outlook Contacts over the Internet Mail Service, try one of the
following two methods enabling Rich Text Format(RTF).

1. From the Outlook Client, create Personal Address Book entries for those SMTP
   (Internet) recipients you intend to send Outlook Contacts to. Make sure to
   enable "Always send to this recipient in Microsoft Exchange rich text
   format."

   -or-

2. From the computer running Exchange Server, change the Internet Mail Service
   setting for "Send Microsoft Exchange rich text formatting" to Always. This is
   set under the Internet Mail tab and Interoperability option. NOTE: This
   solution is the less desirable option.

To receive contacts you do not need to make any changes.

MORE INFORMATION
================

If you are performing Directory Replication between two sites via the Internet
Mail Service connector, then Contact attachments are delivered correctly.

Additional query words: XCLN

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Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803
Version           : :4.0,5.0,5.5,8.0,8.01,8.02,8.03
Issue type        : kbprb

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