DOCUMENT:Q150750 16-DEC-1999 [homemm] TITLE :Mac Bookshelf 96-97: Bookshelf Guide Quits on a PowerBook PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 1996-97 for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== If the screen dims when you are in the Bookshelf Guide, Bookshelf stops responding (hangs) or unexpectedly quits. This occurs if you are using a PowerBook 520 or 540 running System 7.1.1. CAUSE ===== Bookshelf Guide requires Apple Guide to function. Apple Guide has a known problem running on System 7.1.1 on the PowerBook 520 and 540 models. This problem causes Bookshelf Guide quit or hang if the screen dims. This problem does not occur if you put the PowerBook to sleep. RESOLUTION ========== To prevent this problem from occurring, do one of the following. - Upgrade your system software to System 7.5 or higher. -or- - Prevent the screen from dimming. To prevent the screen from dimming, so the following: 1. On the Apple menu, click Control Panels. 2. Open the PowerBook control panel. 3. Choose Custom in the PowerBook control panel. 4. On the Screen Dims slider, select Never. -or- - Instead of letting the screen dim, put the screen to sleep. To put the screen to sleep do the following: - on the Special menu, click Sleep. The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1996Mac kbBookShelf1997Mac Version : MACINTOSH: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.