DOCUMENT:Q151128  16-DEC-1999  [homemm]
TITLE   :Bookshelf '96-'97 Err Msg: Cannot Open Bookshelf Note File
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Bookshelf 1996-97 for Windows 
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SYMPTOMS
========

When you attempt to create a Note in Bookshelf, you receive the following
message:

   Cannot open Bookshelf Note File. File may be corrupt or missing.

CAUSE
=====

Bookshelf has been installed to the root of your hard drive.

RESOLUTION
==========

Reinstall Bookshelf to any other folder. To reinstall bookshelf, do the
following:

1. Run Bookshelf Setup. Setup starts in maintenance mode if Bookshelf is already
   installed.

2. Select the Remove All option and complete the Setup removal process to remove
   Bookshelf from your hard drive.

3. Run Bookshelf Setup, again. Allow Setup to select the default destination
   folder.

NOTE: If you click Change Folder or Change Directory during reinstallation of
Bookshelf, make sure you select a destination folder other than the root of your
hard drive.

MORE INFORMATION
================

To run Bookshelf Setup, do the following:

1. If you are using Explorer, click the Start button, and then click Run.

   -or-

   If you are using Program Manager, on File menu, click Run.

2. In the Run dialog box, type the following and then click OK:

   "d:\setup.exe" (without the quotation marks)

   where d is the drive letter of your CD-ROM drive.

3. Follow the Setup instructions.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Bookshelf '96-'97 for
Windows. We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.

Additional query words: 96-97 multi media multimedia multi-media mmtitles kbmm

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Keywords          :  
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1996 kbBookShelf1997
Version           : WINDOWS:

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